Links that I have found interesting for July 20th:

• Application performance management: Keeping an eye on the end-user prize – The responses reveal a divide that could prove a challenge when trying to monitor application performance management from the end-user perspective, according to Aberdeen Group. The disconnect between the two groups could leave some organizations without information critical to optimizing application performance — the end-user experience.

  “The business respondents took a process-based approach to their application management while the IT respondents were more likely to focus on the operation concerns based on the application and infrastructure,” the report reads. “While both are important, this split in priorities result in each side only partially being able to understand the totality of the end-user experience.”

• Nolio – automatic, for applications – Nolio automates all key processes needed to service and manage applications across your data center, improving application uptime and quality, while streamlining operations for immediate productivity gains.
• 500 Internal Server Error – 500 Internal Server Error
• IT Outsourcing: Why You Need to Reengineer Your SLAs ( – IT Management – Services ) – How's this for an IT outsourcing metric: 90 percent of the service level agreements (SLAs) in your contract are completely meaningless to your business.
• Knoa Launches Academy of End-User Experience Management as Ground-breaking Analyst Research Highlights Need to Advance Operational Best Practice – * Sucks this is a closed community! *

  The Academy will engage Knoa customers, including eight of the Fortune 50, Knoa thought-leaders and its partners to advance the art and science of end-user experience management with the goal of improving application management, end-user performance and business process execution in support of achieving business goals.

  * Provide an online content repository of industry research
  * Actively seek and collect operational experience and business outcomes from end-user experience practitioners to cross pollinate best practice
  * Host a series of knowledge-sharing events
  * Enable a virtual community of academy participants
  * Coordinate and support industry research efforts

  “The goal of the Knoa Academy is to provide the industry’s premier forum to advance the art and science of end-user experience and performance management to optimize business process execution in support of achieving business goals.”

• Business Service Management White Paper – Business Service Management describes the emerging discipline dedicated to the IT-enabled management of services as corporate assets. Business Service Management deals with the overall service orientation of the organisation and the provisioning and use of business services. The term business service describes an autonomous transformational capability that is offered to and consumed by external or internal customers for their benefit. This paper provides an overview of this emerging discipline.
• NOVELL: Novell Open PR » Blog Archive » Novell Business Service Manager Version 4.6 now available – The first product release to ship following Novell’s acquisition of Managed Objects is Novell Business Service Manager 4.6. Delivering on Novell’s commitment to providing the industry’s best business service management solutions this product delivers significant quality, interoperability and currency enhancements.

These are my links for July 17th through July 20th:

• AccelOps: All-In-One Datacenter and IT Service Management – Virtual Appliance or Software-as-a-Service – Business Service Management (BSM) provides the means for managing, monitoring and measuring information technology (IT) from a business contribution perspective.

  AccelOps offers a superior, automated and scalable BSM solution that allows any organization to quickly and easily:

  IT Service Management, Visibility

  * define a service and apply service level requirements
  * associate supporting delivery infrastructure
  * monitor key performance indicators and other service controls
  * respond to service incidents and plan for service enhancement
  * track service level delivery metrics and record business impact
  * identify consolidation, migration and license reduction opportunities, and
  * achieve continuous improvement

• BriefingsDirect Transcripts: Rethinking Virtualization: Why Enterprises Need a Sustainable Virtualization Strategy Over Hodge-Podge Approaches – We offer a host of solutions that help companies manage virtualized environments end to end, but as we look at monitoring — and essentially a configuration database attracts all of the core interdependencies of infrastructure and their configuration settings over time — we talk about the business service management portfolio of HP Software. This includes the Discovery and Dependency Mapping product that I talked about earlier. UCMDB is a central repository, and a number of tools allow our customers to monitor their infrastructure at the server level, at the network level, but also at the service level, to ensure ongoing health and performance of their environment.
• Novell® SalesTalk™ » BSM 4.6 – Erin talks to Dustin McNabb about the new 4.6 release of BSM.

  This release includes a new PlateSpin RECON adapter, support for SLES 11 and updated support for Tideway and Tivoi.

• Operational BI: Getting Real Time About Performance White Paper – the term "operational BI" has been identified with several terms within various industry and market terminology, including "transactional BI, real-time analytics, near-real-time analytics, operational reporting, business activity monitoring and decision management."
• Serge Thorn’s IT Blog: IT Architecture is not Enterprise Architecture – One of the main differences between Enterprise Architecture and IT Architecture is the Business Architecture.