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thoughts on business, service and technology operations and management in the digital transformation era

links for 2008-01-18

in General
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One of the keys of a maturing Business Service Management deployment and solution rests heavily on insight into the key critical business service and application transactions. These are the things that businesses live and die by. They’re what get things done. They’re the “movers and shakers” that flow through the IT environment and when things go wrong, are often the most difficult to identify, isolate and repair. I had no fewer than five tools helping in this area when I ran the tools group at EarthLink. The mature BSM deployment will leverage insight and visibility into these business transactions, understand the impact on the business when one fails or performs poorly and ultimately have an intimate understanding of how the broader IT environment supports and enables business transactions to get things done.

Keep an eye on these up and comers!

Correlsense: Business Transaction Management – beautifully explained here. “The goal is to track every transaction end to end and correlate to the information collected from the infrastructure. Such an end-to-end view enables to quickly isolate and troubleshoot the root cause of performance problems and start tuning proactively. This application-centric information base enables a group of professionals working together to “speak” the same language and focus on facts, rather than guesswork.” Looks like they have a good pitch to start off with. Yet another agent though. Their CTO’s blog (ex-IBMer) has a nice intro post as well! 🙂

Correlix: “Business Transactions not performing as expected, affecting your customers, partners and revenues, and wondering how to resolve the problem? Correlix delivers a transaction performance management platform enabling companies to automatically discover, trace and optimize transactions across all layers of the enterprise data center. Correlix’s network based CorrelixTM, understands the heterogeneous nature of today’s complex data center and uniquely supports a wide variety of technologies agnostic to operating systems, applications, protocols deployed without interfering with production operations.” No product information on the website yet.

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This is just an IF for globalization and language support. Details below. IF available here.

This Interim Fix provides updated IBM Tivoli Business Service Manager 4.1.1 online help for the following languages:
– German
– French
– Spanish

These helpsets replace TBSM 4.1-level helpsets shipped with the TBSM 4.1.1 product.

The Interim Fix also removes obsolete helpsets for the following languages:
– Brazilian Portuguese
– Italian

No new helpsets for these languages have been provided for TBSM 4.1.1.

This Interim Fix is packaged as a complete replacement for the National Language Support package for TBSM 4.1.1. It can be installed even if the corresponding National Language Support package shipped with the TBSM 4.1.1 product was not installed first. Please note, however, that this Interim Fix does not contain any Language Support files for the TBSM Agent or TBSM Event Enablement Components.

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