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thoughts on business, service and technology operations and management in the digital transformation era

Bookmarks for July 9th through July 13th

in General

These are my links for July 9th through July 13th:

  • Tivoli Monitoring – Monitoring SAP applications with Rational Performance Tester and ITCAM for Response Time – Rational Performance Tester (Performance Tester) is a performance and load testing tool that is used to identify performance bottlenecks in Web and server based applications. It supports a broad range of applications such as Citrix, SAP, Siebel, SIP and so on, through extensions. The Performance Tester Extension for SAP solutions is used to test performance of SAP R/3 Applications. With it, users can record their interactions with the SAP server and use the built in execution environment to run performance and load tests on the recorded scripts, and to evaluate the test results.
  • IBM – ISC server request error TIPMSG1003E – Problem(Abstract)

    Clearing the browser cache can resolve a error (TIPMSG1003E) that is returned when selecting Integrated Solutions Console (ISC) Service Administration

    Symptom

    After logging on to ISC, you select Administration > Service Administration. The following error is returned:

    TIPMSG1003E

    An error occured while making server request.
    Error: 'this.domNode' is null or not ab object

    Resolving the problem

    This error might occur after installing an Interim Fix or Fix Pack. The browser cache must be cleared. Clear the browser cache using examples below.

    Clearing Cache on Windows Internet Explorer Web Browser

  • My advice on JVM heap tuning, keep your fingers off the knobs! – On startup, the 1.6 JVM does a survey of the environment in which it is executing and uses that information to determine if it should behave as a server or a client JVM. This choice affects, the number of GC helper threads, the sizes of the various spaces with-in the heap and a whole wrath of other configuration values. But configuration doesn't stop here. Instead dynamic profiling directed by GC ergonomics is used to further refine how much heap is allocated, how it is to be proportioned to if we need to change from the less efficient throughput focused collector to the more efficient implementations. Now here is a take away, the more switches you set, the more parameters you fix, the less options ergonomics has to dynamically adjust to the situation on the ground (or in the JVM as it may be). Short story, the less you fiddle with, the better things will be for you in the long run.
  • New EMC Ionix Family Ushers in Next Generation of IT Management – "Our aim is to deliver 100% network and operations support system availability to our customers. We needed an IT management solution that is flexible enough to adapt to customer requirements, that provides fast results and pro-active alarming, which is why we chose the automated solutions from EMC Ionix for IT Operations Intelligence: Our IT operations team is now able to discover, map and monitor our IT infrastructure, provide an end-to-end view into agreed services through one console and pinpoint the root-cause for service-affecting problems in real-time for fast resolution," says Andreas Bühler, Head of Fulfillment & Assurance, Swisscom Schweiz AG.
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Bookmarks for July 7th through July 9th

in General

These are my links for July 7th through July 9th:

  • Why Business Transaction Management is not average – Today many IT vendors are providing Business Transaction Management capabilities that focus on monitoring business transactions rather than tiers. The guiding principle is to track all business transactions across all tiers all of the time providing customers with complete visibility and definitive data. In the same way that a school teacher finds out Billy started the class riot by super gluing Stephanie’s hair to the table you can find out why an individual business transaction ran slow because you know exactly how long that business transaction spent in each tier it flowed through. You can therefore identify and isolate business impact in seconds.
  • Veeam Business View Released, Veeam Reporter Enterprise Updated – Veeam Business View automates the use of VMware’s native custom attributes to categorize VMs. Business View also allows editing the attributes manually for one or multiple VMs at a time, or automatically based on pre-defined rules. For example, VMware administrators can define an automated rule such as “if a VM has retail in its name, add it to the Retail Banking category.”
  • Coradiant acquires the assets of Symphoniq – "Coradiant shares the vision that the best approach to Web application performance management is from the end-user perspective," said Hon Wong, CEO and co-founder of Symphoniq and previously a co-founder at NetIQ, in a statement. "The integration of the two organizations provides an exciting and powerful position to achieve continued leadership in the market, and to continue delivering cutting-edge management capabilities for Web applications."
  • Strategy Map « Manage By Walking Around – Standard BSC strategy map with four perspectives
  • Strategy shouldn’t be static « Manage By Walking Around – Strategy clearly dictates execution. Execution can influence strategy. This two-way street is why we have adjusted the phrase to “closing the gap between strategy and execution.”
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Interesting Links for July 6th

in General

Links that I have found interesting for July 6th:

  • Why Business Transaction Management Is Hot in 2009 – From Chasing Fires to Chasing Value

    CIOs strive to play a strategic role in the business: driving the transformations that produce top and bottom line value. To do so, they need to move past just keeping the lights on, but it is hard to be proactive when you are overwhelmed chasing fires and trying to fix problems.

    How can IT grow from chasing fires to chasing value and enable the CIO to become more strategic?

    First, IT needs to operate and communicate in a business context, not just in a technology context. Second, IT management functions need to evolve from a component focus (end-users, applications and infrastructure) to a business transaction focus, so solving problems and planning is done efficiently and holistically.

    While these two points seem obvious, actually making them happen in a mission-critical, distributed, service-oriented environment that is constantly changing is quite tricky, but it can pay huge dividends.

  • Application Performance Management Best Practices Video – In a new video, Peter Sevcik draws on findings from NetForecast's landmark APM best practices benchmarking study of more than 600 enterprises to show how APM best practices deliver performance excellence–and he identifies critical application performance management tool features required to support those best practices. Peter also explains how recent IT infrastructure and application delivery improvements change how application performance must be managed, and describes new APM approaches that address those changes.
  • The BAM Blog » Blog Archive » But I’ve Already Got Monitoring – In other words, rather than coping with IT disasters, what about averting them in the first place? A system that constantly monitors your key business activities and transactions, with the ability to connect events together in order to detect variances within your business transactions. Tells you exactly what’s going on in real-time and provides timely warnings.

    For example, your current monitoring systems for processing orders might provide the following information:

    1. Database server OK, ping round trip 0.112s
    2. Database OK, 32 transactions per second, average transaction 1.232s
    3. Web Server OK, 42 connections

    Whereas a system monitoring business events would instead report:

    1. 14 Orders in progress
    2. Average time to process orders is 6.687 seconds
    3. Alert: 13% of orders processed in last 5 minutes were above 9 seconds. Current trend is that an order will breach the SLA of 12.5 seconds within 40 minutes.

  • alphaWorks : IBM Page Detailer : Overview – IBM Page Detailer is a graphical tool that enables Web site developers and editors to rapidly and accurately assess performance from the client's perspective. IBM Page Detailer provides details about the manner in which Web pages are delivered to Web browsers. These details include the timing, size, and identity of each item in a page. This information can help Web developers, designers, site operators, and IT specialists to isolate problems and improve performance and user satisfaction.
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