I’ve just posted on the above subject over at the IBM Tivoli ITSM blog where I’ll be a regular guest contributor.
One of the successful approaches I’ve seen used for any IT best practices or improvement initiative is to put it into the context of your organization – your own definitions for ITSM, discovering what you’re doing already but may not call it ITIL, MOF, etc., and aligning those to the IT best practice framework that makes sense (using the ITUP tool makes this a breeze) in your company.
Take a look at the post here and join in the conversation!
The IBM “Blue Washing” continues today with a full day of training on the IBM way. Very useful information for navigating through such a huge organization. It’s fun to hear about the history and all of the intrenal definitions for IBM. This is pretty much the last step in the general integration process from what I can tell. We’re now using most of the IBM internal processes for travel, expenses, HR, etc. The remaining integration still to happen is into the Tivoli group over the rest of the year. This is where I’ll find out where I work, things I’ll be doing, career growth, objectives, etc.
by doug
on March 29, 2006
Bruce Silver, who coined the term BPM 2.0 some time ago, has been blogging on the topic at IT|Redux for some time. Bruce has started a new blog BPMS Watch yesterday with the post called “BPM Immaturity Model Unveiled”. Follow Bruce’s thoughts and participate in the BPMS discussion!
I believe BPM 2.0 will be a key enabler of BSM/ITSM and best practice success! Standardized and repeatable IT processes, procedures and activities must be automated, managed and monitored leveraging tried and true technologies available today. Process events, feedback events, business events coupled with infrastructure (network, system, app) events come together to provide complete visibility into e2e processes and activities ensuring success and expected outcome (aligned with business objectives, goals).
