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“You do still get some executives who wear their ignorance as a badge of honor, which is a real problem for IT. What must be made clear is that the ‘I’ in IT is for information; information is a requirement that no organization can prosper without it…
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Digital Fuel has also been selected as a finalist for Pink Elephant’s prestigious “Innovation of the Year” Award.
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ASG’s MetaCMDB provides a sound understanding of configuration items (CIs), which is critical for Business Service Management (BSM), service desk support, and integration of disparate technologies.
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A good BSM plan goes beyond the standards of typical IT mgmt; it fuses the goals of IT and business. For effective BSM, organizations must be able to monitor, report on, and manage IT to ensure that it is providing services that increase business value.
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ASG’s BSP advances the concept of BSM by using a sophisticated engine to collect information on IT assets and relates those assets to overall business services.
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BSP / BSM Demo
A new contribution to OPAL has been made for TBSM v4.x (any version of Netcool/RAD or TBSM v4.x) that discusses ways to customize the TBSM scorecard capability. Create custom linked actions, change icons, etc. within the RAD_GetTreeColumnValue.ipl policy for rendering within your scorecard.
Download available here.
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IBM Tivoli Business Service Manager (TBSM) allows users to view business service dependency models and monitor how events and other data affect those services in realtime.
The Service Tree view – sometimes referred to as the “Scorecard” – provides a powerful, consolidated view of service relationships, status, and key performance indicators (KPI), all displayed in a single “tree table” viewer. However, at times, it would also be useful to allow users the ability to “drill-down” into a specific status indicator or KPI, rather than the generic actions available only at the business service level. This would allow users to, for example:
* View the details of a specific KPI to see why it has degraded to the current level.
* Search a customer’s historical database for previous resolutions to a specific KPI scenario.
* Open a browser to customer-specific “RunBook” information on procedures to be carried out when a particular indicator is within a particular range, or has exceeded a particular value.
* Search the company’s Intranet or Internet for context-specific information related to the specific indicator or status for a given application.
This whitepaper describes customization that can be performed by customers to allow them to convert the static text or images into clickable hypertext links. The customer can specify the URL to launch to when the user clicks on a specific image or text in the Service Tree. Service-specific information can also be passed in to the URL as parameters.
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ill-prepared IT managers might find themselves struggling against a proliferation of virtual machines (VM), increased configuration complexity and other management issues that come with widely deploying virtual servers.