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BTM Podcast Series: Discussing BTM from IBM Tivoli with Shoel Perelman

by doug on November 28, 2008

in BSM, BSM Podcast, BTM, BTM Podcast, Business Service Management, Business Transaction Management, IBM, ITCAM for Transactions, ITCAMforSOA, Podcasts, Service Assurance, Service Management, Tivoli, Transaction Management, User Experience, Value

I had the pleasure of kicking off my Business Transaction Management (BTM) podcast series one evening last week with Shoel Perelman from IBM Tivoli. Shoel is the Development Manager and Senior Technical Staff Member (STSM) for the new ITCAM for Transactions product and the ITCAM for SoA product. To learn more about the IBM Tivoli Composite Application Management portfolio, visit this site.

Shoel is relatively new to his role, moving from successfully releasing the new Tivoli Integrated Portal (TIP) component recently. He’s already got a strong grip on BTM after a short six weeks in the new role and deeply understands its value to Business Service Management (BSM) based on his background where he was instrumental in developing the Micromuse BSM product (Netcool/SLAM, Netcool/RAD and now TBSM v4.x).

Shoel and I talked through various areas including BTM Value Proposition, what exactly BTM is and what components or functions should be in a BTM solution and challenges with BTM Adoption. If you’re new to the concept of BTM, please view some of my thoughts on what it is here.

You may subscribe to my podcast feed via Feedburner, iTunes or simply play or download the podcast from this post. I hope you enjoy this podcast. If you have any feedback or comments on the topic of BTM for myself or Shoel, please leave comments.

If you’re a vendor, subject matter expert or practitioner in the area of Business Transaction Management (BTM) and would like to chat on a podcast, please feel free to contact me directly.

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Business Transaction Management (BTM) Defined

by doug on November 27, 2008

in BSM, BTM, BTM Podcast, Business Activity Monitoring, Business Service Management, Business Transaction Management, Podcasts, Strategy, Transaction Management, Value

As previously mentioned, I’m starting a new series of podcasts, guest authors and conversations with vendors, subject matter experts and practitioners in this area called Business Transaction Management (BTM).

In this first podcast, I’ve shared my thoughts and views for what I currently think Business Transaction Management is and the foundational components that make up a BTM solution.

You may subscribe to my podcast feed via Feedburner, iTunes or simply play or download the podcast from this post.

Please share your thoughts and feedback directly or via comments. I look forward to hearing how important you feel BTM is within your company and what you’re doing in this area to enhance your overall BSM Value Proposition.

5 comments

Interesting Links for November 26th

by delicious on November 27, 2008

in General

Links that I have found interesting for November 26th:

Are retailers' sites ready for an onslaught? – Dennis Drogseth, a vice president at research firm Enterprise Management Associates (and a Network World columnist) also weighed in on the issue of end-user monitoring. He’s seeing a growing interest among companies in so-called Quality of Experience (QoE), which is about monitoring and measuring customers’ experience (satisfying or not) using the services of a company.
Monitoring quality of experience is something that’s important to both business and IT teams, and it encompasses both customer feedback and technical metrics such as response time. “QoE is very central to effective business alignment,” Drogseth says. “In terms of the real-time dynamics of business alignment, I can’t think of anything more relevant that QoE.”
HP tries to hide its pricing from customers and open-source competitors | The Open Road – CNET News – Hewlett-Packard (HP) sent a complaint to an open-source competitor, GroundWork, asking GroundWork to stop revealing HP's "confidential" pricing. I have posted the letter below. What HP isn't correcting is GroundWork's contention that HP's IT monitoring software is considerably more expensive than that of its open-source competition.
Does HP think its pricing is really a secret? It's publicly available at GSA Advantage (albeit most GSA pricing actually reflects discounting of roughly 10 percent). Guess what? HP software costs a lot of money. Is anyone surprised?

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