I’ve been on the road for the better part of June attending our annual Tivoli Technical Education Exchange (TTEE) in Austin and starting a new global project with a Fortune 10 client for what’s likely to be one of Tivoli’s largest BSM/BPM/BAM deployments based on TBSM v4.1.1 ever.
I did managed to squeak a few posts out this past month. I’ve been doing a lot of thinking around the emerging area of predictive/proactive analytics tools such as those from Integrien, Netuitive and the former ProactiveNet (now BMC).
While I still think each must be more transparent with their secret sauce of what’s really happening so practitioners (not PHDs) understand it, I’m really more interested in the business case and buy decisions a potential client has for this investment (and how this is related to what clients aren’t doing in their monitoring environment or how us vendors are letting clients down). I’m also extremely interested in how clients expect to operationalize the solutions and implement the organizational changes required to move from a reactive to a proactive/predictive organization.
Hot Posts for June
In Top 5 Reasons for a Predictive/Proactive Solution I take a whack at what the drivers are for making an investment in these solutions. Please share your thoughts!
In Does a Proactive/Predictive Tool make for a “Proactive/Predictive” Organization? I ask some pointed questions to better understand and shape the discussion to areas I see more need. There is significant organizational transformation needed to reap the benefits of this technology (which was validated by at least one Netuitive customer in the comments). Please share your thoughts!
In What Business Service Management means to IBM Tivoli, what may be an unprecedented first for IBM Tivoli (at least that I know of), this detailed discussion on what Business Service Management means to Tivoli and the strategic and tactical directions the BSM solution will take over time is detailed. I’d love to see any of the other vendors (or IBM Tivoli PMs) open up with this kind of transparency. I hope that this raises the bar in the Business Service Management market and helps others CLEARLY evaluate vendors in an apples to apples way. (I hope to facilitate that more soon.)
In the “What’s BSM All About” Category
I’ve had the opportunity to speak with an emerging vendor named StackSafe of which I think every monitoring tools group should be looking at to help support their development, testing and release process. Denny Powell and I chatted about some of the leading Business and IT Service Management topics earlier this month in Doug McClure Tells a BSM Story”. Our conversation continues in Doug McClure Thoughts on BSM, ITSM and Change/Release Management. I encourage you to check out what StackSafe is up to.
Tivoli Business Service Manger (TBSM) Posts
We launched another interim fix for TBSM v4.1.1 here but it was quickly identified as having bugs when applied to a TBSM v4.1.1 deployment with failover. The symptoms I saw was the secondary TBSM server never started up. A new release has not been made available yet.
On the To-Do List for July
What else – WYNTK on TBSM Design Patterns…hopefully.
Collect more “BSM Defined Project” input. If you’re willing, share what BSM means to you & your company!
Comments on this entry are closed.
Thank you for the comments regarding your conversation with StackSafe. Your audience will benefit from the insights you provided as part of our earlier discussion.
Regarding the question in the recent post about the business case for proactive analytics software, I think readers will find the recent article in Baseline Magazine of interest. It includes an interview with Wachovia Bank (a Netuitive customer) who sites the specific business value that they are seeing. Here is the link: http://www.baselinemag.com/c/a/Systems-Management/Wachovia-Reaps-Rewards-With-Active-Systems-Monitoring/