{"id":616,"date":"2008-03-04T23:17:52","date_gmt":"2008-03-05T04:17:52","guid":{"rendered":"http:\/\/dougmcclure.net\/blog\/2008\/03\/links-for-2008-03-05\/"},"modified":"2008-03-04T23:17:52","modified_gmt":"2008-03-05T04:17:52","slug":"links-for-2008-03-05","status":"publish","type":"post","link":"https:\/\/dougmcclure.net\/blog\/2008\/03\/links-for-2008-03-05\/","title":{"rendered":"links for 2008-03-05"},"content":{"rendered":"<ul>\n<li>\n<div><a href=\"http:\/\/www.itworld.com\/App\/103\/knoa-sap-oracle-080304\/\">Knoa 5.0 tackles end-user performance<\/a><\/div>\n<div>Uses passive monitoring agents to track how users are interacting with products such as Oracle&#8217;s Siebel customer relationship management (CRM) application, collecting information ranging from application errors to the workflow patterns users execute.<\/div>\n<div>(tags: <a href=\"http:\/\/del.icio.us\/dmcclure\/knoasoftware\">knoasoftware<\/a> <a href=\"http:\/\/del.icio.us\/dmcclure\/user-experience\">user-experience<\/a> <a href=\"http:\/\/del.icio.us\/dmcclure\/enduserperf\">enduserperf<\/a> <a href=\"http:\/\/del.icio.us\/dmcclure\/performancemgt\">performancemgt<\/a>)<\/div>\n<\/li>\n<li>\n<div><a href=\"http:\/\/www.forrester.com\/Research\/Document\/Excerpt\/0,7211,45103,00.html\">Snugly Fitting Your Customers For Business Service Management<\/a><\/div>\n<div>The challenge for vendor strategists now is to communicate the BSM solution effectively in a more sophisticated market and prepare the sales force for the more complex buying scenario.<\/p>\n<p>** Anyone have this? **<\/p><\/div>\n<div>(tags: <a href=\"http:\/\/del.icio.us\/dmcclure\/Forrester\">Forrester<\/a> <a href=\"http:\/\/del.icio.us\/dmcclure\/bsm\">bsm<\/a> <a href=\"http:\/\/del.icio.us\/dmcclure\/business-service-management\">business-service-management<\/a> <a href=\"http:\/\/del.icio.us\/dmcclure\/analyst\">analyst<\/a>)<\/div>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Knoa 5.0 tackles end-user performance Uses passive monitoring agents to track how users are interacting with products such as Oracle&#8217;s Siebel customer relationship management (CRM) application, collecting information ranging from application errors to the workflow patterns users execute. (tags: knoasoftware user-experience enduserperf performancemgt) Snugly Fitting Your Customers For Business Service Management The challenge for vendor [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[25],"tags":[],"class_list":{"0":"post-616","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-general"},"_links":{"self":[{"href":"https:\/\/dougmcclure.net\/blog\/wp-json\/wp\/v2\/posts\/616","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dougmcclure.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dougmcclure.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dougmcclure.net\/blog\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/dougmcclure.net\/blog\/wp-json\/wp\/v2\/comments?post=616"}],"version-history":[{"count":0,"href":"https:\/\/dougmcclure.net\/blog\/wp-json\/wp\/v2\/posts\/616\/revisions"}],"wp:attachment":[{"href":"https:\/\/dougmcclure.net\/blog\/wp-json\/wp\/v2\/media?parent=616"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dougmcclure.net\/blog\/wp-json\/wp\/v2\/categories?post=616"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dougmcclure.net\/blog\/wp-json\/wp\/v2\/tags?post=616"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}