One of the keys of a maturing Business Service Management deployment and solution rests heavily on insight into the key critical business service and application transactions. These are the things that businesses live and die by. They’re what get things done. They’re the “movers and shakers” that flow through the IT environment and when things go wrong, are often the most difficult to identify, isolate and repair. I had no fewer than five tools helping in this area when I ran the tools group at EarthLink. The mature BSM deployment will leverage insight and visibility into these business transactions, understand the impact on the business when one fails or performs poorly and ultimately have an intimate understanding of how the broader IT environment supports and enables business transactions to get things done.<\/p>\n
Keep an eye on these up and comers!<\/p>\n
Correlsense<\/a>: Business Transaction Management – beautifully explained here<\/a>. “The goal is to track every transaction end to end and correlate to the information collected from the infrastructure. Such an end-to-end view enables to quickly isolate and troubleshoot the root cause of performance problems and start tuning proactively. This application-centric information base enables a group of professionals working together to “speak” the same language and focus on facts, rather than guesswork.” Looks like they have a good pitch to start off with. Yet another agent though. Their CTO’s blog<\/a> (ex-IBMer) has a nice intro post as well! \ud83d\ude42<\/p>\n