{"id":53,"date":"2006-03-07T10:50:43","date_gmt":"2006-03-07T15:50:43","guid":{"rendered":"http:\/\/dougmcclure.net\/blog\/?p=53"},"modified":"2006-03-07T10:50:43","modified_gmt":"2006-03-07T15:50:43","slug":"making-itil-actionable-for-free","status":"publish","type":"post","link":"https:\/\/dougmcclure.net\/blog\/2006\/03\/making-itil-actionable-for-free\/","title":{"rendered":"Making ITIL Actionable – for Free"},"content":{"rendered":"

As I’ve started networking and meeting some of my new IBM Tivoli peers, I’m digging into some of the exciting activities and solutions we’ve been working on. They have created a tool called IBM Tivoli Unified Process (ITUP)<\/a> which serves as a knowledge base of various best practices for ITSM. This is the only fast track IT best practice implementation enabler that I’m aware of that’s free of charge (with registration) for anyone to use.<\/p>\n

At the core of the ITUP tool is something called the Process Reference Model for IT (PRM-IT) which is deeply rooted in the thousands of real world experiences undertaken by IBM’s Global Services (IGS) business unit. PRM-IT is strongly aligned with ITIL and adds more content outside of ITIL’s service management focus. <\/p>\n

While ITIL focuses on the ‘what’ in terms of IT best practices, ITUP focuses on how to implement and align them with the technology and people components. ITUP includes detailed discussion on the following:<\/p>\n