{"id":50,"date":"2006-02-24T00:33:42","date_gmt":"2006-02-24T05:33:42","guid":{"rendered":"http:\/\/dougmcclure.net\/blog\/?p=50"},"modified":"2006-02-24T00:36:00","modified_gmt":"2006-02-24T05:36:00","slug":"itil-and-iso-20000","status":"publish","type":"post","link":"https:\/\/dougmcclure.net\/blog\/2006\/02\/itil-and-iso-20000\/","title":{"rendered":"ITIL and ISO 20000"},"content":{"rendered":"<div>Learned some good stuff today at the Atlanta ITSMF LIG meeting in regards to the positioning of ITIL and the new ISO 20000 standard.<\/div>\n<div>&nbsp;<\/div>\n<div>Here&#8217;s a simple way to think about it and help reinforce the differences in what each one actually is. <\/div>\n<div>&nbsp;<\/div>\n<div>ITIL<\/div>\n<ul>\n<li><em>&#8220;Documented common sense&#8221; <\/em>(best practices)<\/li>\n<li>Recommendations &#8211; &#8216;should&#8217; do this or that<\/li>\n<li>IT decision<\/li>\n<li>People are certified, not business, company or technology<\/li>\n<\/ul>\n<p>ISO 20000 (formerly BT 15000)<\/p>\n<ul>\n<li><strong>Demonstratable and auditable best practices<\/strong><\/li>\n<li>Requirements &#8211; &#8216;shall&#8217;, &#8216;must&#8217; do this or that<\/li>\n<li>BUSINESS decision<\/li>\n<li>Organizations are certified or accredited as in compliance<\/li>\n<\/ul>\n<p>Remember, nothing gets ITIL certified but people who take training and pass the tests from an accredited organization (IESB, EXIN).&nbsp; I heard numerous references today to &#8220;our product\/company\/methodology is ITIL certified&#8221;.&nbsp; It&#8217;s simply not true.&nbsp; For more information, see the <a href=\"http:\/\/www.itil.co.uk\/faqs.htm\">OGC ITIL FAQ<\/a>.<\/p>\n<p>References:<\/p>\n<ul>\n<li><a href=\"http:\/\/www.15000.net\/\">ITIL and ISO 20000 Support Portal<\/a><\/li>\n<li><a href=\"http:\/\/20000.fwtk.org\/\">ISO 20000 Central<\/a><\/li>\n<li><a href=\"http:\/\/www.bsiamericas.com\/ITServiceManagementGateway\/index.xalter\">Order   Standards in USA<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Learned some good stuff today at the Atlanta ITSMF LIG meeting in regards to the positioning of ITIL and the new ISO 20000 standard. &nbsp; Here&#8217;s a simple way to think about it and help reinforce the differences in what each one actually is. &nbsp; ITIL &#8220;Documented common sense&#8221; (best practices) Recommendations &#8211; &#8216;should&#8217; do [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[36,40,41],"tags":[931,932,935,936],"class_list":{"0":"post-50","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-best-practices","7":"category-itil","8":"category-itsm","9":"tag-best-practices","10":"tag-implementation","11":"tag-itil","12":"tag-itsm"},"_links":{"self":[{"href":"https:\/\/dougmcclure.net\/blog\/wp-json\/wp\/v2\/posts\/50","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dougmcclure.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dougmcclure.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dougmcclure.net\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dougmcclure.net\/blog\/wp-json\/wp\/v2\/comments?post=50"}],"version-history":[{"count":0,"href":"https:\/\/dougmcclure.net\/blog\/wp-json\/wp\/v2\/posts\/50\/revisions"}],"wp:attachment":[{"href":"https:\/\/dougmcclure.net\/blog\/wp-json\/wp\/v2\/media?parent=50"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dougmcclure.net\/blog\/wp-json\/wp\/v2\/categories?post=50"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dougmcclure.net\/blog\/wp-json\/wp\/v2\/tags?post=50"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}