{"id":215,"date":"2006-09-15T04:50:25","date_gmt":"2006-09-15T08:50:25","guid":{"rendered":"http:\/\/dougmcclure.net\/blog\/2006\/09\/netcoolrad-30-support-best-practices\/"},"modified":"2006-09-15T04:50:25","modified_gmt":"2006-09-15T08:50:25","slug":"netcoolrad-30-support-best-practices","status":"publish","type":"post","link":"https:\/\/dougmcclure.net\/blog\/2006\/09\/netcoolrad-30-support-best-practices\/","title":{"rendered":"Netcool\/RAD 3.0 Support Best Practices"},"content":{"rendered":"<p>I&#8217;ve added a list of things that should be done in advance of opening a PMR for a suspected problem with Netcool\/RAD 3.0.  By doing these things, the speed of getting a meaningful response from IBM Support should be greatly increased.<\/p>\n<p>See the list <a href=\"http:\/\/dougmcclure.net\/blog\/netcoolrad-30-references\/\">here<\/a>.  Let me know if you think of others.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I&#8217;ve added a list of things that should be done in advance of opening a PMR for a suspected problem with Netcool\/RAD 3.0. By doing these things, the speed of getting a meaningful response from IBM Support should be greatly increased. See the list here. Let me know if you think of others.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[26,44,38,53,39],"tags":[931,989,926,939,933,150,960,190,141,138,142,934],"class_list":{"0":"post-215","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-business-service-management","7":"category-dashboard","8":"category-ibm","9":"category-netcoolrad","10":"category-tivoli","11":"tag-best-practices","12":"tag-bsm","13":"tag-business-service-management","14":"tag-dashboard","15":"tag-ibm","16":"tag-ibm-tivoli","17":"tag-netcool","18":"tag-netcool-bsm","19":"tag-netcool-rad","20":"tag-netcoolngf","21":"tag-netcoolrad-30","22":"tag-tivoli"},"_links":{"self":[{"href":"https:\/\/dougmcclure.net\/blog\/wp-json\/wp\/v2\/posts\/215","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dougmcclure.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dougmcclure.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dougmcclure.net\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dougmcclure.net\/blog\/wp-json\/wp\/v2\/comments?post=215"}],"version-history":[{"count":0,"href":"https:\/\/dougmcclure.net\/blog\/wp-json\/wp\/v2\/posts\/215\/revisions"}],"wp:attachment":[{"href":"https:\/\/dougmcclure.net\/blog\/wp-json\/wp\/v2\/media?parent=215"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dougmcclure.net\/blog\/wp-json\/wp\/v2\/categories?post=215"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dougmcclure.net\/blog\/wp-json\/wp\/v2\/tags?post=215"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}