{"id":1819,"date":"2009-03-24T08:05:17","date_gmt":"2009-03-24T13:05:17","guid":{"rendered":"http:\/\/dougmcclure.net\/blog\/?p=1819"},"modified":"2009-03-23T20:38:43","modified_gmt":"2009-03-24T01:38:43","slug":"business-service-management-strategy-tip-of-the-week-7","status":"publish","type":"post","link":"https:\/\/dougmcclure.net\/blog\/2009\/03\/business-service-management-strategy-tip-of-the-week-7\/","title":{"rendered":"Business Service Management Strategy Tip of the Week #7"},"content":{"rendered":"<p><strong>Creating the BSM Strategy Draft<\/strong><\/p>\n<p>In my last post [sorry for delay, traveling too much!], the overall theme for starting to put together a plan of attack for drafting a BSM Strategy was to take the K.I.S.S. approach. Your goal for developing the BSM Strategy is to keep it at as high level as possible with a focused effort at keeping out low level details.  <\/p>\n<p>Building upon this K.I.S.S. thought, <strong>you should not talk about specific vendors, products or technologies within the strategy document.<\/strong> The objective here is not to bet the chances of a successful outcome, return on investment or effort and competitive differentiation from Business Service Management on any one vendor, tool or technology. The focus instead must be on the outcomes expected from investments and adoption of BSM within your company&#8217;s IT and Business units, not on how vendor X or Y spreads their gospel of value and ROI.   <\/p>\n<p>Think about this. Are you willing to bet your success (career, promotion, bonus, reputation) on anything other than the sound business decisions based on what you&#8217;ve found out to be important to your business units, IT organization and your boss? Keeping focused on these things in the BSM Strategy is critical. <strong>You&#8217;ll have plenty of time to evaluate vendors, technology and tools AFTER you&#8217;ve established an agreed upon BSM Strategy and BSM Requirements and Capabilities document.<\/strong> You&#8217;re setting yourself up for failure if you veer off course here.<\/p>\n<p>Technical standards, concepts, methods and practices can be mentioned <em>if they&#8217;re ones you wish to adopt as key guiding principles for enabling your Business Service Management Strategy<\/em> within your company. Avoid the urge to dive into the technical details and only incorporate if you&#8217;re reasonably sure that what you&#8217;re talking about is understood by those who will read the BSM Strategy document.  It may be reasonably safe to talk about ITIL v3, CobIT or ISO 20000 (or others important to your business, industry) if the audience is fairly technical and best practice oriented.  If they&#8217;re not, don&#8217;t! <strong>And NEVER copy and paste anything from these best practices or any vendor&#8217;s literature. Be original and focused on your company and business objectives.<\/strong>\t\t<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Creating the BSM Strategy Draft In my last post [sorry for delay, traveling too much!], the overall theme for starting to put together a plan of attack for drafting a BSM Strategy was to take the K.I.S.S. approach. Your goal for developing the BSM Strategy is to keep it at as high level as possible [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[36,116,709,26,37,101,92],"tags":[989,680,676,926],"class_list":{"0":"post-1819","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-best-practices","7":"category-bsm","8":"category-bsm-strategy-bsm","9":"category-business-service-management","10":"category-implementation","11":"category-strategy","12":"category-value","13":"tag-bsm","14":"tag-bsm-strategy","15":"tag-bsm-value-proposition","16":"tag-business-service-management"},"_links":{"self":[{"href":"https:\/\/dougmcclure.net\/blog\/wp-json\/wp\/v2\/posts\/1819","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dougmcclure.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dougmcclure.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dougmcclure.net\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dougmcclure.net\/blog\/wp-json\/wp\/v2\/comments?post=1819"}],"version-history":[{"count":5,"href":"https:\/\/dougmcclure.net\/blog\/wp-json\/wp\/v2\/posts\/1819\/revisions"}],"predecessor-version":[{"id":1824,"href":"https:\/\/dougmcclure.net\/blog\/wp-json\/wp\/v2\/posts\/1819\/revisions\/1824"}],"wp:attachment":[{"href":"https:\/\/dougmcclure.net\/blog\/wp-json\/wp\/v2\/media?parent=1819"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dougmcclure.net\/blog\/wp-json\/wp\/v2\/categories?post=1819"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dougmcclure.net\/blog\/wp-json\/wp\/v2\/tags?post=1819"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}