{"id":1475,"date":"2009-01-29T08:00:17","date_gmt":"2009-01-29T13:00:17","guid":{"rendered":"http:\/\/dougmcclure.net\/blog\/?p=1475"},"modified":"2009-01-28T20:22:12","modified_gmt":"2009-01-29T01:22:12","slug":"business-service-management-strategy-tip-of-the-week-3","status":"publish","type":"post","link":"https:\/\/dougmcclure.net\/blog\/2009\/01\/business-service-management-strategy-tip-of-the-week-3\/","title":{"rendered":"Business Service Management Strategy Tip of the Week #3"},"content":{"rendered":"

Why should I have a Business Service Management (BSM) Strategy?<\/strong><\/p>\n

Last week I talked about the first reason you need to have a BSM Strategy is that it is used to establish just what BSM means to your company. It’s establishing an intimate definition that supports your business goals, objectives and culture.<\/p>\n

This is all well and good and will help you speak intelligently about just what BSM is across the company. It will help you focus the discussion on what matters most to the business and not some apparent gee-whiz thing the next BSM vendor touts in front of an executive. But unfortunately, that’s not enough.<\/p>\n

The second reason you need to have a BSM Strategy is that it’s used to set YOUR vision, YOUR value statement, YOUR governing principles<\/strong> and how YOUR company<\/strong> will use BSM to achieve value and competitive differentiation<\/strong>.<\/p>\n

The BSM Strategy includes YOUR own defined strategic goals and objectives specific to the business’s goals and objectives and how BSM will enable you to meet them<\/strong>. It’s how you’ll adopt BSM to enable the business to achieve things such as better cost controls, higher margins, increased availability, better performance or improved user experience.<\/p>\n

At a high level, the BSM Strategy should introduce how your company will operationalize the value statement and governing principles<\/strong> within specific lines of business, business or IT initiatives, within IT, IT Operations or Application Support groups<\/em>. If you’re adopting SoA, Cloud Computing, Virtualization, Green IT or whatever, capture how you’ll leverage YOUR BSM<\/strong> approach to increase the success and overall value of those initiatives. If you’re not aligning BSM’s value to these initiatives and key business services, applications, activities, processes or transactions, you are going to FAIL and not realize what true value oriented BSM can offer.<\/strong><\/em><\/p>\n

Yes, I do strongly believe that when BSM and the broader BSM Value Proposition is properly adopted and implemented that you can link these initiatives quite easily to significant value and competitive differentiation within your business. <\/p>\n

For more in this BSM Strategy Tip of the Week series, please visit here<\/a> and here<\/a>.<\/p>\n

Do you want help developing your own BSM Strategy? Contact me via any of these methods<\/a>!<\/p>\n","protected":false},"excerpt":{"rendered":"

Why should I have a Business Service Management (BSM) Strategy? Last week I talked about the first reason you need to have a BSM Strategy is that it is used to establish just what BSM means to your company. It’s establishing an intimate definition that supports your business goals, objectives and culture. This is all […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[36,116,709,26,37,93,101,92],"tags":[989,201,692,926,725,166,294,979],"class_list":{"0":"post-1475","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-best-practices","7":"category-bsm","8":"category-bsm-strategy-bsm","9":"category-business-service-management","10":"category-implementation","11":"category-service-management","12":"category-strategy","13":"category-value","14":"tag-bsm","15":"tag-bsm-value","16":"tag-bsm-value-prop","17":"tag-business-service-management","18":"tag-it-business-alignment","19":"tag-it-controls","20":"tag-it-governance","21":"tag-strategy"},"_links":{"self":[{"href":"https:\/\/dougmcclure.net\/blog\/wp-json\/wp\/v2\/posts\/1475","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dougmcclure.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dougmcclure.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dougmcclure.net\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dougmcclure.net\/blog\/wp-json\/wp\/v2\/comments?post=1475"}],"version-history":[{"count":7,"href":"https:\/\/dougmcclure.net\/blog\/wp-json\/wp\/v2\/posts\/1475\/revisions"}],"predecessor-version":[{"id":1490,"href":"https:\/\/dougmcclure.net\/blog\/wp-json\/wp\/v2\/posts\/1475\/revisions\/1490"}],"wp:attachment":[{"href":"https:\/\/dougmcclure.net\/blog\/wp-json\/wp\/v2\/media?parent=1475"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dougmcclure.net\/blog\/wp-json\/wp\/v2\/categories?post=1475"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dougmcclure.net\/blog\/wp-json\/wp\/v2\/tags?post=1475"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}