{"id":1116,"date":"2008-11-08T05:00:14","date_gmt":"2008-11-08T10:00:14","guid":{"rendered":"http:\/\/dougmcclure.net\/blog\/?p=1116"},"modified":"2008-11-08T05:00:14","modified_gmt":"2008-11-08T10:00:14","slug":"interesting-links-for-november-7th","status":"publish","type":"post","link":"https:\/\/dougmcclure.net\/blog\/2008\/11\/interesting-links-for-november-7th\/","title":{"rendered":"Interesting Links for November 7th"},"content":{"rendered":"<p>Links that I have found interesting for November 7th:<\/p>\n<ul>\n<li><a href=\"http:\/\/blogs.opennms.org\/?p=410\">Adventures in Open Source &raquo; Blog Archive &raquo; OpenNMS 1.6.0: Birthing an Elephant<\/a> &#8211; The OpenNMS Group announces that OpenNMS, the world&rsquo;s first enterprise-grade network management platform developed as 100% free and open software, has released a new version: 1.6.0. This is a stable, production release that incorporates nearly three years of development.<\/li>\n<li><a href=\"http:\/\/www.compuware.com\/solutions\/vantagepoint\/\">VantagePoint<\/a> &#8211; The IT Service Management podcast from Compuware, lets you hear directly from industry experts and thought leaders on a variety of topics relevant to IT operations.<\/li>\n<li><a href=\"http:\/\/www.nimsoft.com\/blogs\/index.php?itemid=122\">Nimsoft Blogs &raquo; UK Financial Services institution aligns IT with the business<\/a> &#8211; The problem with SLAs in this context, he says, is that they &quot;sometimes drive the wrong behaviours and if they&#39;re too top level, they could be causing customer dissatisfaction.&quot; This is not least because &quot;if you ask the business what level of availability they want, they won&#39;t necessarily understand the question. So you can pick something that makes you look successful, but that takes away trust&quot;.<br \/>\n&#8230;<\/p>\n<p>Cutts warns, however, that it is only possible to adopt such an approach if the IT department is providing a good basic service and has suitable monitoring tools in place. He also believes that the IT team needs to be provided with incentives to carry through on any changes.<\/p>\n<p>&quot;I&#39;m putting SLA performance into my personal objectives and that of my team because if they&#39;re not linked in, there&#39;s no reason to engage. It shows my real commitment to this approach as I don&#39;t feel that you can do this kind of thing half-heartedly,&quot; he concludes.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Links that I have found interesting for November 7th: Adventures in Open Source &raquo; Blog Archive &raquo; OpenNMS 1.6.0: Birthing an Elephant &#8211; The OpenNMS Group announces that OpenNMS, the world&rsquo;s first enterprise-grade network management platform developed as 100% free and open software, has released a new version: 1.6.0. This is a stable, production release [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[25],"tags":[989,926,600,604,936,601,603,602],"class_list":{"0":"post-1116","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-general","7":"tag-bsm","8":"tag-business-service-management","9":"tag-delicious","10":"tag-itmanagement","11":"tag-itsm","12":"tag-links","13":"tag-read","14":"tag-review"},"_links":{"self":[{"href":"https:\/\/dougmcclure.net\/blog\/wp-json\/wp\/v2\/posts\/1116","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dougmcclure.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dougmcclure.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dougmcclure.net\/blog\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/dougmcclure.net\/blog\/wp-json\/wp\/v2\/comments?post=1116"}],"version-history":[{"count":3,"href":"https:\/\/dougmcclure.net\/blog\/wp-json\/wp\/v2\/posts\/1116\/revisions"}],"predecessor-version":[{"id":1119,"href":"https:\/\/dougmcclure.net\/blog\/wp-json\/wp\/v2\/posts\/1116\/revisions\/1119"}],"wp:attachment":[{"href":"https:\/\/dougmcclure.net\/blog\/wp-json\/wp\/v2\/media?parent=1116"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dougmcclure.net\/blog\/wp-json\/wp\/v2\/categories?post=1116"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dougmcclure.net\/blog\/wp-json\/wp\/v2\/tags?post=1116"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}