dougmcclure.net — thoughts on business, service and technology operations and management in the digital transformation era

Interesting Links for January 23rd

by delicious on January 24, 2009

in General

Links that I have found interesting for January 23rd:

OPNET Expands Offerings for Application Performance Monitoring – ACE Live is an end-to-end solution that spans monitoring, measurement, and detection of application performance violations, providing visibility of all transactions and users across the enterprise.
Process Explorer – Ever wondered which program has a particular file or directory open? Now you can find out. Process Explorer shows you information about which handles and DLLs processes have opened or loaded.
The unique capabilities of Process Explorer make it useful for tracking down DLL-version problems or handle leaks, and provide insight into the way Windows and applications work.
The Evolution of Data Center Management with Business Service Management (BSM) & ITIL – BSM – Linking Your Data Center to Your Business
They see the value in having business and IT operations personnel collaborate as BSM system users in assuring the effective functioning of IT-enabled business processes.
Within a BSM enabled DC environment, business impacting issues are dealt with proactively and rapidly, with the team remaining informed and in control of setting priorities on the problems that need to be addressed right away versus things that can be postponed. Additionally, information is presented in a way that is relevant to the user roles within the organization. The business process owner may want to see a simple dashboard view for those IT services on which his business depends. The information in this view is described in business terms. An IT operations person may want to view the detailed performance data plots for a given server cluster for example, where the data is defined in technical terms.
Oblicore Announces Fifth Consecutive Year of Revenue Growth in 2008 – Oblicore, the leading provider of ITIL-based Service Level Management software, announces their fifth consecutive year of revenue growth. Despite a down economy, Oblicore’s annual revenue grew in excess of 30% and license revenue increased by over 100%. Moreover, the company raised an additional $12 million in new capital in 2008.
Too Many Cooks In the IT Kitchen – FireScope, a leading developer of innovative Service Management solutions, today announced that, "we told you so." Delivered with a laugh, the tech startup's playful claim is in reaction to a new study by NetForecast indicating that a modest number of tools are the key to efficiency.

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Tivoli Business Service Manager (TBSM) Support Tip of the Week #2

by doug on January 23, 2009

in BSM, Business Service Management, IBM, TBSM, Tivoli, Usability, Value

Ever wonder how I seemingly know everything about new releases, fix packs, etc. for TBSM? It’s not that I’m an IBMer and have some special source or am part of the pipeline. Have you heard about the IBM Tivoli Business Service Manager (TBSM) Support portal?

This portal provides very useful insight into key TBSM support areas. I mainly use this feed to get all of the information that I need. I use FeedDemon on my desktop and Viigo on my Blackberry to read all of these feeds. You may also want to consider Google Reader. Some say the search capability is good here, others find that Google or my blog is better. Another approach for staying “in the know” is to use Google Alerts with keywords like “TBSM” or “Tivoli Business Service Manager” and have emails sent as Google finds key matches.

The basis for much of my planned blog posts in this “Support Tip of the Week” series will come from highlighting and expanding (or correcting) what is put out in these TBSM Flashes and Technotes. I’ve asked to be a part of the quality control or review of these things before they’re put out but haven’t had much luck. Some of them are just plain incorrect or do not provide enough context to help someone understand the application of the fix or configuration suggested.

FYI, every product has a top level support portal. You can navigate to a specific product via this page.

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RiverMuse: A Blog is Born

by doug on January 23, 2009

in Blog, community, Event Management, rivermuse, Startups

The RiverMuse team keeps plugging along in their path to announce what could be an industry changing approach to the tired, dusty and often ho-hum area of event management. Check out the beginnings of the RiverMuse blog, part of what appears to be the RiverMuse community, headed up by a Community Director named Phil Blades.

Point your browsers and feed readers here.

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