by delicious
on March 20, 2009
Links that I have found interesting for March 20th:
- BSM Defined: What It Is and Should Never Be – BSM as a Guide
Remember that BSM exists only to guide ITSM. This is a critical point. BSM provides the guidance required to help biz and IT executives overcome substantial obstacles. Also remember that BSM is not a product-set but rather a mind-set. BSM is managing IT strategy in order to lead IT operations. As such, BSM has little direct cost, and a significant inv in tools is often not required for success with BSM. However, improvement projects uncovered by BSM techniques often point out the need for training, consulting, improved mgt controls, software, hardware, etc. In short, the major investment in BSM comes at the end of its process and will be justified in biz terms by that time.
BSM builds a stronger org that matches the service provided to the present and future needs of the biz and provides services in the most cost-effective manner. Both of these actions will improve the standing of IT within the biz and improve both the competitive adv and bottom line of the biz.
by Robin Harwani
on March 13, 2009
- 50k+ employee organization which has invested million of dollars over the years on implementing BSM solution?
- Public sector organization which uses open source application for implementing BSM for IT-Business alignment/integration?
- Medical company with domain experts, medical specialists, technologists and compliance specialists?
- Small business with 500 employees with 10-25 million annual revenue trying to build a custom application for implementing BSM for tracking revenue pit-holes and growth opportunities?
Having worked with different organizations with varying budget levels, organizational challenges, regulatory compliance requirements, business strategies, capabilities and resources for BSM/SQM – I have learned to appreciate the personalization (variability analysis) and generalization(commonality analysis) in BSM solutions. Fred Brooks has truly said that there is “No silver bullet” when building solutions. Even so, I urge the community to think about a companies which are trying to implement BSM solution and want to know more about it, looking for answers to following questions from YOU:
- How do I know what is the correct approach for BSM?
- How do I know what is the road map to BSM strategy?
- Which products do I look at based on my budget for BSM implementation? Is there are product catalogue that I can use? Should I build or buy a solution? How do I ensure personalization to my business strategies, capabilities, and resources?
- How do I find information about BSM principles, standards and guidelines to ensure a governance process?
These are the questions that I have encountered and want to share so that we can aim at reaching a better level of maturity for a BSM solution. I think that the BSM community does not have an answer for these questions yet.With lack of any open standards whatsoever; would be interesting to know what others think about this challenge. Views?
by delicious
on March 12, 2009
Links that I have found interesting for March 12th:
- Application Monitoring – Citrix Load Testing – IT Optimization Tools – Business Service Management (BSM) is a method for monitoring IT services so that its use, benefits and improvisation can be understood from a business perspective. The technology of BSM hence intersects IT with business. By using Business Service Management solutions, the IT department can understand how its investment, its infrastructure and its technology benefit the business. Business Service Management hence tracks, monitors, manages and views the investment and operational part of the information technology to make sure that they are in the interests of business.
- Novell Integrates Business Service Management into Data Center Solution Portfolio – “Business Service Management is an integral part of Novell’s data center strategy,” said Joe Wagner, senior vice president and general manager of Systems and Resource Management at Novell. “By integrating this newly acquired technology with our market-leading virtualization and workload management solutions, Novell can offer its customers a more open and cost-effective means of managing and measuring their mission-critical services and applications. Going forward, Novell has committed the necessary resources to ensure our leadership in the BSM marketplace.”
When compared to competitive offerings, Novell BSM solutions offer a more comprehensive, dynamic and adaptable service model, unmatched vendor-neutral heterogeneous integration and state-of-the-art visualization. Novell BSM solutions integrate and correlate existing IT management into a single Web 2.0-based dashboard, improving the availability of revenue generating services and reducing downtime by between 50 and 60 percent.
