Links that I have found interesting for March 30th:

• Has Service Management become Business Management? « Judith Hurwitz’s Weblog – The bottom line is that service management is becoming a corporate issue — not just an IT issue. The secret to service management is about the customer, partner, supplier, and employee experience. Like every other technology transformation over the past couple of decades, mature technology initiatives become management initiatives. Increasingly, service management is being tied to the key performance indicators of the business. Therefore, it is imperative that IT management understand the goals of corporate management as well as the needs of internal and external customers.

Links that I have found interesting for March 30th:

• TeamQuest Partners With Integrien – TeamQuest Corporation and Integrien today announced a formal partnership between the two companies and the integration of their software products. The solution will enable customers to reduce IT operations costs through the proactive performance and capacity management of mission-critical applications and services.
• A Gorilla approach to Defining IT Services – Quick Start to Service Catalogue and improved Business and IT Alignment! « Glen MacDonald’s Blog – Here is an approach that meets the above criteria for results, cost and timing and also supports improved alignment of IT with the real needs of the business units. This approach is based on delivering improvements in business services that have clear and present impacts on customer service, revenue generation or support the reduction of costs and cycle times attributed to internal business processes. There are many names for this approach, but one that stands out is “Business Service Management”. This approach appoints representatives to work directly with the business units, to dig in and to identify and define the leverage points that can most affect business results directly.

  With this knowledge in hand, the Business Service Managers then works with designates from IT to find, refine and package the services necessary to support the initiatives in a quick low cost way. Although traditional business case preparation, analysis and prioritization processes are utilized to determine w

• The Next Evolution: Business Service Management, Beyond the Technology – with BSM I think we can continue to see the trend of blending business and IT. As technology and its utilization moves beyond being a business enabler, to part of the business operations itself, we will continue to see the technology mechanics fading into the background. Thus more of a focus on the business service it provides; the management or increased visibility of the quality of the business service instead of just the individual constitute technical components.

  Many organizations are still struggling with the management of technical components; so the good news is a BSM initiative might be a catalyst to get an organization’s technology management house in order. Since a BSM enabler is IT Service Management, perhaps BSM provides a focal point to drive good ITSM adoption.

• Should Your CIO Share a Console With the Server Admin? – HP Infrastructure Management Software – For executives (both IT and line of business) who might want to see everything and think a single console is appropriate, we have such a product for that market. Business Availability Center creates dashboards that show the status of Business Services, including the dollar volume of transactions, service levels, and other high-level metrics. While a single pane of glass to the IT infrastructure may sounds appealing at the surface, this audience does not care about the status of individual servers or network devices. They want to know whether their business services are meeting performance and availability targets. And yes, if a problem appears in this console, there are tools to diagnose problems, identify the root cause, and get that information to the experts who can fix them.
• Zyrion Provides Business Service Monitoring and Management Solution To Combat Current Economic Conditions – Zyrion Inc. today highlighted how its Traverse system helps enterprises prioritize the specific parts of the IT infrastructure that need to be addressed or improved to ensure continuous business operations. Traverse assists the IT and business teams in determining where specifically to focus limited resources to guarantee the business functions as effectively and efficiently as possible. This is a critical imperative as businesses must continue to drive competitive differentiation and revenue growth in the face of tight budgets and organizational cutbacks.

  Traverse provides a correlated and business-oriented view of the IT infrastructure, and links the underlying IT infrastructure to the supported business services and processes. When a given component within the distributed and complex IT infrastructure mesh performs poorly, with Zyrion's Traverse system the operations team can see which dependent business or IT services have been impacted or will soon be impacted. I

• TADDM Change Event Module – The Tivoli Application Dependency Discovery Manager (TADDM) Configuration Tracking change event module provides information about changes to configurations in your environment that have been discovered by TADDM. Subsequent to each discovery, the event module checks tracked items for changes. If changes are detected, an event is sent to the ITM Universal Agent's POST data provider or to Netcool/OMNIBus or Tivoli Enterprise Console (TEC) using the Event Integration Framework (EIF). When integrating with ITM, you can use situations to send alerts or take actions as with any other situation.