by delicious
on May 26, 2009
These are my links for May 21st through May 26th:
- Nimsoft Blogs » Appeared in The451 today….interesting independant analysis – Another option for Nimsoft would be to extend its service-level monitoring into business transaction management – tracking business transactions through layers of IT infrastructure and pinpointing the cause of service degradations, which Nimsoft already monitors for. DynaTrace software, whose strength is primarily in pre-deployment testing, could be a good fit for Nimsoft here. OpTier is another startup in this space, but is currently well-funded and growing, and is not seeking a buyer. Israeli company Correlsense, which hasn't made the big splash it intended to in this sector, is a better match. BlueStripe Software has some interesting technology in this area for heavily virtualized environments and some early customer traction, but will likely seek more growth on its own for the time being.
- When IT Events Affect Your Business at Mainframe Executive – Filtering and correlating both IT and business events for early problem detection can be achieved with new, sophisticated software capabilities. Automating the responses can mean you might not even be aware of potential problems until after corrective actions occur. Ultimately, this translates into meeting your Service Level Agreements (SLAs) and business commitments, keeping your business healthy.
- Compuware Establishes Leadership in Fast-growing End User… – "Based on our analysis, we estimate Compuware owns 30 percent of the End User Experience monitoring market," said Mark Hillman, Compuware's Vice President of Strategy and Product Line Management. "Compuware EUE monitoring provides IT leadership with a versatile solution for optimizing the end-to-end performance of the applications that matter most to the business. And with a high continued growth rate expected in this market, we believe that Compuware will continue leading the pack."
- Think you’re not ready for the cloud? BSM For Clouds – 'Pre-cloud' BSM was essentially trying to do the same thing – manage the outcome, or the effect, of the service rather than the underlying physical infrastructure. So in that sense, BSM has always been 'cloud ready'.
by delicious
on May 20, 2009
These are my links for May 15th through May 20th:
- FireScope CMDB Action Plan Builder – While a Configuration Management Database offers a wide range of cost cutting opportunities for businesses, lack of planning can doom the project to failure before it ever begins. The FireScope CMDB Action Plan Builder is designed to help you get started in planning your CMDB deployment, and to aid you in getting the most value out of your CMDB deployment. At the end of this wizard, you will receive an email with a customized power point deck and project introduction emails that outline the critical steps in deploying your CMDB.
- FireScope Business Case Builder – The FireScope Business Case Builder is designed to help you communicate the financial and business value of implementing FireScope BSM within your organization. Simply complete the four sections below to describe your current IT Operations environment and challenges, and this website will generate a powerpoint presentation that you can use to champion cutting costs and improving efficiency for your organization.
- The business service management imperative – BSM is not ‘yet another something to manage’ – it’s the right way of managing – so to be effective, BSM should itself deliver sustainably, and on a continuous basis.
- IBM Tivoli TADDM Sensor Day Results – On behalf of the IBM TADDM team, I'd like to thank you for the great response to the first ever TADDM Community Sensor Day to help grow our TADDM community! We had lots of folks interested in sensor day because you helped us spread the news of the event pretty far.
While we had lots of interest, we were only able to work with a handful of clients to build a sensor with us on the first sensor day. We also collaborated with some internal IBM teams. The list of sensors produced include: Informix, Managed Objects, Rational Team Concert server, Microsoft Office SharePoint server, and TADDM.
As the sensors complete certification, they will be published on the TADDM exchange site. The first two sensors, Rational Team Concert and Microsoft Office SharePoint server, are available today at http://tinyurl.com/d8yb3f.
Stay tuned for future sensor day event announcements and training!
Join our TADDM community at http://ibm.com/tivoli/community/taddm.
by delicious
on May 14, 2009
These are my links for May 13th through May 14th:
- IT Process Maps – Home Page – But most of our customers experience that, using our process models, they are able to start on their own. Rather than going outright for a full-blown ITIL consulting package, external advice from consulting companies is only purchased when needed, for specific parts of the implementation project.
- alphaWorks : IBM Thread and Monitor Dump Analyzer for Java – During the run time of a Java™ process, some Java Virtual Machiness (JVMs) may not respond predictably and oftentimes seem to hang up for a long time or until JVM shutdown occurs. It is not easy to determine the root cause of these sorts of problems.
By triggering a javacore when a Java process does not respond, it is possible to collect diagnostic information related to the JVM and a Java application captured at a particular point during execution. For example, the information can be about the operating system, the application environment, threads, native stack, locks, and memory. The exact contents are dependent on the platform on which the application is running.
- alphaWorks : HeapAnalyzer – HeapAnalyzer allows the finding of a possible Java™ heap leak area through its heuristic search engine and analysis of the Java heap dump in Java applications.
Java heap areas define objects, arrays, and classes. When the Garbage Collector allocates areas of storage in the heap, an object continues to be live while a reference to it exists somewhere in the active state of the JVM; therefore the object is reachable. When an object ceases to be referenced from the active state, it becomes garbage and can be reclaimed for reuse. When this reclamation occurs, the Garbage Collector must process a possible finalizer and also ensure that any internal JVM resources that are associated with the object are returned to the pool of such resources. Java heap dumps are snap shots of Java heaps at specific times.
- Why IT Service Level Management Fails (And How to Fix It) – SERVQUAL positions IT to finally achieve not only SLM, but also BSM. It offers a new way to measure IT, and at the same time, it provides a self-correcting system for knowing what to do, how much to do (when to stop), and why to do it—all in business terms. SERVQUAL presents a framework for utilizing all the other IT tools including CMMI, ITIL, PMI, etc. Finally, a framework (SERVQUAL) for choosing and using other tools, a framework for using the other frameworks BSM requires … Brilliant.
Oh, and it this is exactly what it takes to improve IT service quality, align with business and control costs, in other words, it just might be how to “do BSM.”
