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thoughts on business, service and technology operations and management in the digital transformation era

Bookmarks for June 17th through June 29th

in General

These are my links for June 17th through June 29th:

  • Consolidated Event Management: Why It’s more Interesting than You Think – Once you begin to see event management in this light – cross-domain event consolidation and event management – it begins to take on a new face. Cross-domain event management can allow for networking, systems, database, and application managers to derive unique but consistent insights from multiple, established sources of information. By bringing insights from different data gathering and domain-specific sources together for collective analysis, it can begin to approximate the analytic equivalent of a CMS – supporting better collaborative processes and empowering more informed decision making. And when coupled with the disciplines and cohesion of a CMS, consolidated event management can profit from a whole new dimension of reflexive insight – coupling information on service interdependencies and change with dynamically changing performance and availability conditions across the infrastructure.
  • Event Management – Old News? No Way! – People are talking more about consolidated event management. Think about that. What could be driving these discussions after 30 years? Isn’t event management old news?

    It depends on who you talk to. The people I work with live and breathe consolidated event and performance management or CEPM as we refer to it. So, we always talk about event management. Most customers I talk to politely ask what is new, but I suspect they really don’t expect us to have any real breakthroughs that will help them reduce the cost of managing events or streamline their operations. But others are starting to talk too.

  • IT Security Training White Paper: Tough Love: When IT Security Hurts Your Business 5/20/2009 – Service Management concepts, like ITIL and Business Service Management best practices, can help mend the unraveling relationship. This ITIL and IT security white paper explores the challenges IT departments and their businesses are facing today, and provides examples of what these problems look like in real life.
  • Simple Event Management Protocol (SEMP) – Simple Event Management Protocol

    Simple Event Management Protocol (SEMP) is an Event Management Protocol for Cloud Computing, IT Operations and Mobile Networks. SEMP is used in event management systems to monitor cloud computing networks, internet and mobile networks for autonomics ( self-healing ), corrective actions, and notification. It consists of a set of standards for event management, including an application layer protocol, a database schema, and a set of event based properties.

    SEMP delivers management data in the form of properties on the managed systems, networks, applications, transactions and databases, which describe the system configuration. These properties can then be requested by management applications through SOAP (Simple Object Access Protocol) or REST.

  • TBSM 4.2 – Items the user has no permissions for are still visible. – Pages in a view or folder are still visible to users who have no permissions to access them.

    Cause

    The core view is overriding the default view.

    Resolving the problem

    From tipadmin, go to 'Console Preference Profiles' (Settings -> Console Preference Profiles ->
    <your profile>) and uncheck the 'Core views' CheckBox. Logout from tipadmin and Login with <your profile> user, then you should be seeing only the Default View.

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Interesting Links for June 16th

in General

Links that I have found interesting for June 16th:

  • What we Learned Writing the Second Edition of the TP Book « Eric Newcomer’s Blog – And although we can reasonably claim that the .NET Framework and Java EE compliant application servers are the preeminent development and production environments for TP applications, it seems as if the three-tier application architecture around which we were able to structure the first edition has evolved into a multitier architecture.

    Another big change is represtented by the emergence of “scale out” designs that are replacing “scale up” designs for large Web sites. The scale out designs tend to rely on different mechanisms than the scale up designs for implementing transaction processing features and functions – the scale out designs tend to rely much more on stateless and asynchronous communications protocols, for example.

  • BMC Configuration Automation for Networks v5.2 First Contact Demo — BMCtv – A sample demonstration of BMC Configuration Automation for Networks v5.2 to a customer who has not yet seen the product.
  • IBM CloudBurst Offering – What are the IBM Cloudburst configuration details?

    Cloud Software Configuration:

    •IBM CloudBurst service management pack
    •IBM Tivoli Provisioning Manager v7.1
    •IBM Tivoli Monitoring v6.2.1
    •IBM Systems Director 6.1.1 with Active Energy Manager; IBM ToolsCenter 1.0; IBM DS
    Storage Manager for DS4000 v10.36; LSI SMI-S provider for DS3400
    •VMware VirtualCenter 2.5 U4; VMware ESXi 3.5 U4 hypervisor

  • Circos Table Viewer – Making Square Things Round – visualize tabular information

    create analytical art

    banish the spreadsheet

  • Five Steps to Predictive Performance Management – ** Are we missing this boat wrt resource central predictive analystics (Netuitive, Integrien, Big4?) Shouldn't we learn/leverge what BI folks already have done? **

    Predictive performance management involves strategically applying analytics – a suite of statistical methods that sifts through vast amounts of data to discover meaningful correlations, patterns and trends. Analytic techniques for modeling, forecasting and simulating potential outcomes answer critical questions such as:

    * Which measures drive the business and which do not?

    * Why did these problems occur?

    * Where do I need to improve and by how much?

    * Are employees aligned with the strategy?

    * Which is the right course?

    * How should I adjust my strategy and modify initiatives?

    Organizations that take advantage of a wide range of analytics to support performance management will have confident answers to these key questions.

  • IBM goes beyond just slapping ‘cloud’ label on old products – Network World – IBM's new CloudBurst appliance provides a 42U rack with blade servers; storage; the VMware hypervisor; various software components that help provision new services and manage energy use; and self-service portals for developers.
  • YouTube – IBM CloudBurst: Simplifying the IT environment for better productivity – Chris O'Connor of IBM speaks about common IT challenges, and how cloud computing can help customers face these challenges and increase business productivity. Customers need to organize IT delivery to use IT effectively, but companies are hampered by the time consuming assembly of different IT components. With IBM CloudBurst, companies can consolidate multiple components to simplify their environment, allowing staff to be more efficient. CloudBurst offers a simple, cost-effective way for companies to streamline their IT and make IT easier to manage.
  • IBM Software Support Tools – This STE will cover Electronic Support Strategy, eSupport Website, RSS Feeds, MyNotifications, Electronic Service Request, PMR Best Practices, Communities, Wikis, Fix Central, Software Support Toolbar, Support Assistant, Log Analyzer, Education Assistant, Assist On-Site, Resources & Demos, Q & A
  • IBM – June, 2009 – IBM Tivoli Netcool Omnibus Customer Support Technical Information Update – Addendum to the Network Management Newsletter that provides technical information to customers for Tivoli Netcool Omnibus
  • IBM – TIP: Recovering configuration from backup – How can I recover my original configuration if something becomes corrupted (e.g. pages become inaccessible)?
  • IBM – Create monitor box view Webtop 2.2 – How do I create monitor boxes in Webtop 2.2 similar to the ones I had previous versions?
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Interesting Links for June 15th

in General

Links that I have found interesting for June 15th:

  • OpTier and IBM Collaboration on BTM – With comprehensive technical help from IBM Innovation Center teams, OpTier was able to prove their application could scale, gain performance improvements, and help make it possible to expand to new markets.
  • Straight Talk about the CMDB Imperative: Carlos Casanova, author and former MetLife IT Executive – In this podcast, www.enterpriseleadership.org asks Casanova to describe some of the key tasks associated with CMDB/CMS; the effect technologies, such as virtualization, service-oriented architecture, and cloud computing are having on the CMDB/CMS; and the various approaches CIOs can use in selling CMDB/CMS within their organization.
  • ADM defined, CMDB confusion – JP Garbani, Forrester Research and Richard Muirhead offer thier explanation of application dependency mapping and how it relates to "CMDB". … application dependency mapping cmdb configuration management
  • Does SAP’s Performance Fall Short? – "We heard customers anecdotally complain about performance problems and thought what better place to survey them than at an SAP user conference," he added.

    Sixty-two percent of survey respondents said they were unhappy with the way performance issues were resolved. Eight percent reported daily problems, and 68 percent reported 1-5 incidents each month.

    Thirty-nine percent of those who reported at least one incident per month said they have unresolved performance issues with SAP.

    Forty-six percent said they resolved issues in hours, 22 percent solved them in minutes, and 30 percent took days or even weeks to solve problems. The remaining 2 percent solved problems in seconds, according to the survey.

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