Links that I have found interesting for September 11th:

• Business Service Management – well what can I say – This is where BSM technology like Business Transaction Management (BTM) comes in handy. When you can track all business services and transactions across your entire infrastructure you gain this visibility of how the business runs on IT. With intelligence into business transaction latency, resource consumption and SLA across all tiers you begin to see first hand the real impact IT has on the business. Business services have been running across IT for decades, with BSM and enabling technology like BTM its only now IT is beginning to see the bigger picture.
• IBM Tivoli software training course – IBM Tivoli Business Service Manager 4.2 for Administrators (Self-paced Virtual Class) – IBM Tivoli Business Service Manager (TBSM) shows the health of critical business services and associated service level agreements (SLAs). With TBSM 4.2, you can target resources and actions toward the most critical and costly IT resources and issues. In this self-paced virtual course, you learn how to develop and build service models, configure service views, work with the Tivoli Integrated Portal, integrate with TADDM/CCMDB, and detail migration steps. You also examine the new split-server architecture and use Tivoli Common Reporting. Through hands-on exercises, you use, configure, and administer TBSM 4.2.
• The building blocks for Complex Event Processing – Aleri details five building blocks for CEP development. The first two deal with creating high-speed data streams and preparing that data for analysis; and integrating event stream data with historical and reference data.

  They then progress to performing aggregations and computations on data; identifying business events in analysis and mapping decision to actions, then generating outputs or events for downstream applications and users; and generating multi-dimensional analytic results. Application state management is also overviewed.

  "We wanted to tell people that you don't have to be afraid of CEP,” Morrell said. Many customers take approaches that are similar to what they do for producing offline analytics, such as capturing, cleansing and preparing data, he explained. However, there are key differences that developers should know.

• Knoa Delivers Industry’s First Global End-User Monitoring Solution | Press Releases @ Your Story – Knoa Global End-User Monitor (GEM). Knoa Global End-User Monitor enables organizations to monitor end-user experience and interaction for all desktop and web-based applications running on users’ desktops. The product collects comprehensive, global metrics on software utilization, application health, application response times, user behavior, user experience and desktop performance. Knoa GEM is unique because of its ability to collect a broad range of metrics across all applications that a company runs without any configuration, instrumentation, scripting, templates or cartridges — simply download, install and immediately begin collecting metrics for all applications executed by end-users. The “out-of-the-box” technology that enables automatic discovery makes Knoa GEM exceptionally quick to both deploy and nearly eliminates life-cycle management costs.
• Europe’s IT Getting Down to Business Service Management – Axios Systems recently launched assystBSM, the world's first IT Infrastructure Library (ITIL) process-driven software solution for Business Service Management. This enables organisations to implement a low maintenance approach to BSM, making it simple to acquire the events, metrics and other key performance indicators for the components that underpin business services.

  The fundamental difference in this new approach to BSM is that there is a real-time link to the underlying Configuration Management Database (CMDB) which drives the IT Service Management solution, following ITIL's guidelines for effective Asset and Configuration Management – the foundation of Best Practice IT Service Management.

  Reiterating the drive in the industry towards the alignment of IT and business, Gartner, Inc, stated in a recent report(1): "The end-to-end IT service and support that will be required of the IT service desk and other IT operations will be better measured by new, more business-oriented metrics.

• NetBank outage hit CIO’s pay – Harte and his team paid for that outage as part of the bank's new focus on customer satisfaction, making it a key performance indicator for 40 per cent of at risk pay for employees within the enterprise services team.

  "That simply means that if our customers aren't happy with the reliability of the system, the convenience and ease of use and access, the richness and features and functions, we will be penalised, and our staff will directly feel that," he continued. Conversely, the team would be given an incentive for high levels of satisfaction.

• Kings of open source monitoring | Networking – InfoWorld – Network monitoring is a fact of life for IT departments. Monitoring software ranges from simple ICMP-based scripts for up/down monitoring to midrange products like SolarWinds to high-end offerings such as HP's OpenView and IBM's Tivoli — all of which have their drawbacks. Simpler monitoring systems don't provide enough information about your network, while the feature-laden high-end systems can be prohibitively expensive. At the same time, midrange systems might not scale well for monitoring large networks.
• Guaranteeing Quality of Service – In telecom, Quality of Service (QoS) refers to the measurement and reporting of metrics regarding such packet-switched network impairments packet loss, delay and “jitter” (variability of packet arrival times). It can also include not just the detection but ways of mitigating and or eliminating such impairments, all of which degrade the quality of voice, video, data and multimedia communications. Quality of Experience (QoE), on the other hand, relates to overall customer satisfaction.

These are my links for August 7th through September 4th:

• 500 Internal Server Error – 500 Internal Server Error
• Next Generation Business Intelligence Tools – Next-generation BI has four factors are driving it:

  Predictive Analysis: 2007 bestseller ‘Competing On Analytics’, by Tom Davenport and Jeanne Harris, perked up the interest in companies to improve their profit by peering into the future. BI vendors that lacked analytic tools have rushed to integrate them into their BI suites.

  Monitor And Analyze In Real Time: Faster business activity monitoring, and ultra-low-latency event processing is making BI ‘near real time’. Functionality typically include instant alerts so people can react when a particular threshold, event, or pattern is seen.

  Commit To In-Memory: Much faster analysis now now viable because of in-memory calculations. In-memory tools can quickly slice and dice large data sets without resorting to summarized data, pre-built cubes, or IT-intensive database tuning.

  SaaS: With easy deployment and upgrade SaaS promises to further alter the BI market by helping companies get these next-generation systems running more quickly.

• IBM Plans Cloud Service to Take on Microsoft, Google & Salesforce – GigaOM: So clouds don’t need to be virtualized?

  Clementi: Google is not virtualized and virtualization is not sufficient to qualify as a cloud — it’s a better use of the physical infrastructure, but the real bang comes from modeling out the whole data center and taking energy, labor, software, and hardware and acting on all those levels. It’s like Google’s idea that the data center has become the computer.

• Tivoli Business Service Management Community – The Tivoli Business Service Management Community encourages our Customers, Business Partners, Thought Leaders and IBM Employees to collaborate on Tivoli Business Service Management Solutions. Post relevant questions and resources that are related to marketing, selling, using, deploying and supporting our products and solutions.