by delicious
on January 6, 2010
Links that I have found interesting for January 6th:
- Vantage for Mobile Service Providers by Compuware – Compuware’s Vantage for Mobile combines end-user experience monitoring and business service management with subscriber intelligence to allow end-to-end visibility into the customer data experience. This level of in-depth visibility and fault isolation helps service providers deliver superior quality of service to their customers.
- Compuware Launches a New Initiative to Increase the Profitability of Mobile Data Service Providers – Vantage for Mobile is the first integrated solution to provide a real-time view of a customer’s mobile data services experience by starting with an individual subscriber’s experience and linking back to key business functions. Customer benefits include increased subscriber retention, higher data average revenue per unit (ARPU), optimization of network investments, reduction in customer support costs and improved customer exp.
Unlike existing network-centric management tools that only provide metrics on network performance and the aggregate view of subscribers, Vantage for Mobile effectively addresses the new challenges that require operators to understand individual subscriber experiences on mobile data services. The solution enables network operations teams to identify areas for network expansion; customer support teams to quickly resolve issues; sales and marketing teams to make informed business decisions; and customer retention teams to better understand customer renewal decisions
- 10 Tips for Maximizing Your BSM Investments – An understanding what BSM is: BSM seeks to redefine and refocus IT in terms of business alignment versus more technically niche components. And it is this shift to support business values that is sparking change, especially as business services and IT services become more intertwined.
Beyond this, BSM highlights IT’s evolving role and suggests, for instance, that the “utilities” model, which became a popular topic for dialog in the IT industry about five years ago, is far from the whole story. The need to assign and manage according to the value of IT services suggests that far beyond simply cutting costs, the more forward-thinking IT organizations will realign towards business-enablement across uniquely verticalized or business-centric models
Recent history argues strongly that if anyone thinks we’re at the end of a long list of innovations that continue to add context to the intersection of IT and the larger society of businesses and consumers they are willfully deluding themselves
- Assessing Your BSM Technology Investments – So, cutting to the chase, my working definition of BSM is: "Optimizing IT processes and technologies to more effectively manage, monitor measure and govern IT from a holistic business contribution perspective in terms of costs, value and competitiveness." BSM as it’s evolved has a distinctive emphasis on understanding application-to-infrastructure interdependencies, as well as a growing requirement to assimilate the impacts of change on service performance. As such, BSM can best be understood not as a single market, but as a confluence of sub-markets with different lineages, characteristics and advantages to the IT adopter.
by delicious
on January 5, 2010
Links that I have found interesting for January 5th:
- Data Center Monitoring and IT Service Management Provider AccelOps Opens Office in China – "Even now, the sheer size of China and the number of people using Internet and telecom services creates gigantic data centers," she said. "Since there is no IT infrastructure legacy in China, these data centers make extensive use of cloud computing and are also leading edge. They need a fully integrated, next-generation data center and IT service management solution like AccelOps."
- You can only see what you can see. « Business Transaction Management Blog – several vendors mean when they claim “End to End” coverage of monitoring business transactions. Firstly, they’ll simplify things by saying “URL to SQL”, they’ll then tell you they can provide this visibility by just sticking an agent on each of your J2EE and .NET application servers. With just two tier agents you’ll magically get your “End to End” latency breakdown and all the visibility you need to solve all of your problems and a whole lot more. In fact I know a few vendors who will instrument your coffee machine if you ask them nicely (go the extra mile and all that).
- IBM Offers Hosted Tivoli Monitoring for the Midmarket – IBM officials have admitted that their Tivoli Express products for the midmarket "haven't done as well as they could have," and the on-demand model provides IBM with another way to reach smaller businesses, RedMonk analyst Michael Coté wrote in a blog post about the new service.
"The challenge for Tivoli (and IBM in general) is always moving down-market and understanding how to get their fingers deep enough in that pie," he wrote. He commended IBM for being open about its pricing.
Several smaller companies already offer hosted monitoring services, such as Accelops, InteQ and ManageEngine, which is part of Zoho. Larger vendors, including Microsoft and BMC Software, are also developing services or have them already, Coté said.
The IBM products behind the services are Tivoli Monitoring 6.2.1, Tivoli Monitoring for Microsoft Applications 6.2, and Tivoli Composite Application Manager for Applications 6.2.
- Incident Management Software — Isolate Root-Causality of Application Errors – Prelert is the first in a new generation of incident management tools that automatically isolate the causality of application interruptions in real-time without needing any manual configuration, maintenance intervention or topology model.
by delicious
on January 5, 2010
Links that I have found interesting for January 5th:
- Developers not needed to build this dashboard – A vendor of a tool for building dashboards uses a collaborative workflow creation process and incorporates required functionality into wizards to eliminate the need for developers.
The primary goal of Dundas Dashboard is to let IT staff and business users rapidly develop and deploy dashboards without having to invest in additional resources, said Alexander Chiang, product manager with Toronto-based Dundas Data Visualization Inc.
The idea is that a collaborative role-based workflow will allow people with specific expertise across the enterprise to contribute to the building process. Database administrators can work on connecting underlying data sources, business analysts define the key performance indicators, “and, we are opening it up to business users to design the dashboards,” said Chiang.
The workflow is designed in three major steps: connecting underlying data, finding KPIs, and designing the dashboard. “You need IT staff but you don’t necessarily need a developer,” said Chiang.
- Cloud computing: The next wave in IT – Business Service Management (BSM) solutions for cloud computing give IT organizations the control, visibility, and assurance they need to automate and manage highly dynamic, virtualized cloud computing environments. This approach is helping enterprises and service providers realize the potential of cloud computing. BSM is a comprehensive approach and unified platform for running IT.
Fundamental to what "makes" a cloud is very often the management technology. The enabling underlying infrastructure of a cloud solution is often built on top of a commodity server, a layer of virtualization technology, and then on top of that is the management capability.
- Nastel Extends Business Transaction Management to Social Networking – “In today's evolving IT landscape where Cloud Computing is finding more proponents, this technology is especially valuable,” said Charley Rich, Nastel’s VP of Marketing and Product Management. “The creators of the cloud can create generic alerting mechanisms without being constrained by the current state of the art for viewing alerts. Over time, as better tools proliferate, the cloud subscribers will be able to take advantage of them. This new capability brings together the responsiveness of social networking with cloud computing and application performance management.
- Net Management and the Cloud – EMA has just recently completed the data gathering phase of our Responsible Cloud research initiative, and there are some interesting results around the roles being played by network management and networking teams in terms of cloud management and operations.
While much of the focus on the cloud is on the application platforms, virtualized systems, and storage, accessible remotely as a packaged service, there are also big questions about the role that networking will play.
- Enterprise Cloud Computing Requires Service-Level Discipline – Forging Successful Agreements Based on Quality of Experience
For business and IT to be successful, a new agreement framework is required. This new agreement framework focuses on striking the proper balance of QoE that is realized through a combination of SLAs, Operational Level Agreements (OLAs), and a new agreement type, the Execution Level Agreement (ELA).
