by doug
on January 27, 2006
A generic model for BSM is needed for the managed servivce provider, application service provider, outsourced service provider, software as a service provider, etc.
- What is/are the products being sold?
- What is the book to bill process?
- What does managing in real time mean in these verticals?
- How does BSM provide value?
- Would a cusotmer of an MSP pay for BSM?
- Does BSM align to the cusotmer or to the business or both?
- Can BSM be productized?
- What does the customer of an MSP expect from their provider?
- Can BSM be franchised? Packaged? OEM’d?
by doug
on January 17, 2006
What staffing skills and resources are required to implement BSM? Who can operate at all levels and in all business units within an organization and effectively collect requirements and turn them into implementation tasks?
It’s probably not your average tools person…
Ideas?
- Process Engineering / Modelling
- Flowcharting
- Swimlanes
- BPEL
- BPMN / BPMN
- BPMI
- Visio (or similar) design and layout – export to tool
- What must tools and solutions vendors provide to enable a BSM Analyst?
- They (the tool admin) must perform the heavy lifting, integration and data management tasks so the BSM Analyst can map the business information properly.
- I envision a WYSIWYG drag and drop environment similar to web publishing tools that exist today where the nuts and bolts are abstracted from the user as much as possible. The analyst then has a platform for layout, mapping and visualization of the key information to communicate the appropriate message.
by doug
on January 17, 2006
How to get from marketing and sales slicks to operational and business value…
Ideas?
- Common templates for ITIL best practices, Balanced Scorecard, Six Sigma, etc.
- Common templates for industry vertical (finance, banking, insurance, healthcare, pharma, telecom, manufacturing, logistics, etc…)
- Common activity/transaction/process/workflow templates in those verticals
- Common template for Remedy and other help desk apps
- Common template for key CRM apps (OF, SAP, PS, etc.)
- Common template for applications, databases, generic systems, functions, groupings (web/app/db, application server, SAN, etc.)
- Wizards and WYSIWYG mapping approach to link the lower level nuts and bolts to the upper level policies, indicators, dashboards, etc.
