≡ Menu

dougmcclure.net

thoughts on business, service and technology operations and management in the digital transformation era

Funny how this blogging stuff works. The minute you post something, soon after I usually find something similar or something that enhances or detracts from what I was writing about. Fortunately, this one may greatly enhance my post!

I talked about having an arsenal full of instrumentation, data and information collecting tools in yesterday’s posting YGE, NW? Part IV: Mapping Events to What’s Important and Your Message. I mentioned using the normal NMS/EMS/OSS/BSS tools, logfiles, scripts, database triggers and stored procedures, etc. to help collect metrics and KPI/KPM and turn them into events for processing upstream.

I came across another potentially useful approach that may make this instrumentation and collection process significantly easier in the future by using Really Simple Synidcation (RSS) to create a service bus (not ESB). Their goals is to accomplish what has been reserved in the past large companies with large IT staff and large IT budgets – easy integration and sharing of data between applications, services, etc.

The company, RSSBus, is in pre-release mode still and has a white paper available discussing their approach aimed at greatly simplifying integration, access and sharing of information.

I think this has great potential for enabling “the rest of us” to instrument the business and use that important data and information to create rich dashboards and portals and maybe even powerful BSM/BAM/BPM implementations. Imagine subscribing to dashboard feeds, business activity monitoring feeds, etc. Something like Pageflakes could become the enterprise BSM dashboard portal fed by numerous business, technology, people, process and operations feeds. Could this be the start to Web2.0 solutions in these areas?

Some highlights from the whitepaper:

“With RSSBus, our goal is to offer a simple, easy alternative for the small organization with little to no IT assets, little to no professional development tools, and no professional programmers to use them.”

“What we are building is something different, a service platform for the rest of us, the nonacronym-speaking crowd. If you have bits of pieces of data that you would like to quickly exchange with and/or connect to other systems, if simplicity and ease of use is your most important consideration, please read on.”

“With RSSBus, our goal is to build general purpose software that connects or has the ability to easily connect to every system, data, or information source of any significance. Our core focus is to enable connectivity as simply and as easily as possible, and we believe our experience building networking software components and connectivity toolkits for the past decade, and the software assets we have created in the process, give us a unique advantage.”

I’m keeping these guys on my radar to see how their ideas and products develop. No indications as to availability, costs (open source?), etc. yet.

0 comments

Found a unique SaaS play in the Enterprise Monitoring as a service area called TruePath Technologies. One of their very innovative solutions is the use of Google Calendar’s API for visualization of enterprise monitoring data, scheduling and communicating change requests, maintenance windows, etc. They’re also doing some neat portal stuff using Web 2.0 sites like Pageflakes, 24eyes and RSS feeds.

Probably not very scalable for high event volumes, but the idea of using this as a way to communicate critical events or change and downtime windows is nice. I’ve seen some other monitoring related uses of Google Maps for visualizing monitoring status based on location. It’s pretty useful for the visualization of WiFi hot spot coverage without spending huge $$$ on GIS mapping tools.

Is anyone doing neat Web2.0 stuff like dashboards, portals, ITSM, workflow, monitoring, etc. using emerging web development technology?

1 comment

Looks like Microsoft has announced a new product called System Center code named “Service Desk” planned for 1H 2007.

From Arlindo’s Blog over at technet (http://blogs.technet.com/aralves/archive/2006/04/25/426305.aspx):

Features planned:

  • This product will be focused on automating IT across people and processes including solutions for Incident, Problem, Asset, and Change Management with many new scenarios enabled via a powerful self-service portal.
  • Critical to the Asset and Change Management functionality will be a CMDB (Configuration Management Database) built leveraging the System Definition Model
  • A core set of automated IT processes that map to our ITIL based Microsoft Operations Framework (MOF) will be included as part of this solution
  • This product will provide deep integration with existing Microsoft technologies including SMS, MOM, Office System and Windows.
  • We are delivering not only a product, but also a platform that will be easily extensible by customers and partners with solution packs, just like management packs and MOM.
  • This initial offering will be targeted at new and existing MOM and SMS customers who are requesting this kind of functionality. I just saw a demo on this product where the IT team had found a resolution for a reported problem, the next step they did was creating a change request on the Service desk console.
  • Using the workflow within this product (based on Workflow foundation), the system sended a request to the Change request manager with a link to the change request ticket. After approval the engineer can directly shedule the patch update onto the SMS system, when this is done the patch gets advertised through the SMS server.

PR: http://www.microsoft.com/presspass/press/2006/apr06/04-25MMS06KeynotePR.mspx

…snip…

Muglia announced the intention to deliver a service desk offering that will provide two key components to form the foundation for System Center: a workflow engine for facilitating industry best processes and practices, and the foundation for the Microsoft implementation of the configuration management database (CMDB). Consistent with Microsoft’s mantra of capturing knowledge in models, the System Center Service Desk solution will include workflow templates, following the ITIL-based best practices and processes, for a number of key customer scenarios. It will also deliver unprecedented integration with System Center Operations Manager and System Center Configuration Manager out of the box. By adding the asset and change management capabilities to the System Center portfolio and tightly integrating with System Center Configuration Manager, Microsoft is significantly extending the number of problem scenarios it can help solve for its customers.

Official Service Desk Blog: http://blogs.technet.com/servicedesk/default.aspx

Initial thoughts – Looks pretty similar to our ITSM & CCMDB messaging and capabilities. Maybe they’ll participate in the CMDB Federation and Integration Standardization group. We’ll have to see how this new product develops.

0 comments