Bekel’s posting some good content on balanced scorecards and business intelligence on his blog here:
http://scorecard.blog.com/
A good bit of insight into the refresh work in progress for ITIL v3:
http://www.itil.co.uk/scope_web.pdf
IBM Tivoli is sponsoring a micro-portal on TechWeb focused on ITSM messaging and solutions.
http://itservicemanagement.techweb.com/