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The vendor community needs to step up and make its products ITIL friendly, writes ITSM Watch guest columnist John Long of IBM.
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Extended event management and business activity monitoring (BAM) capabilities inherent in Metastorm BPM Version 7 give organizations the ability to easily push events and alerts out to other systems as well as receive events from other applications and tr
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CA recently upgraded its configuration management database to let customers collect configuration data from multiple sources more easily.
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A recent survey of nearly 700 IT and business professionals shows that the use of dashboards to monitor performance metrics is on the rise. Yet IT and business users will need to invest more time and money to reap the full benefits of the technology.
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IT executives are finding dashboards that let them quickly gauge the effect of interrelated events and take corrective action can make staff more productive and keep key systems humming.
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CA is bulking up its storage management strength with the acquisition of a Waltham, Mass., software startup. CA will use the failover and data replication tools from XOsoft to flesh out its BrightStor ARCserve Backup product line, the Islandia, N.Y., vend
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Opsware on July 11 put the final piece of the data center automation puzzle into place when it announced its intent to acquire storage management startup Creekpath Systems for $10 million in cash. Opsware intends to move quickly to integrate Creekpath’s s
The next release of the Netcool/RAD product is now generally available. The Netcool/RAD 3.0 relesase includes significant improvements over the Netcool/RAD 2.0 release (highlights below). If creating dynamic Business Service Management (BSM), Business Activity Monitoring (BAM) and IT Service Management (ITSM) solutions is in your future, I encourage you to investigate Netcool/RAD 3.0.
The flexibility that the Netcool/RAD 3.0 platform offers is tough to be matched by competing solutions. The ability to design, develop and release value-added business and IT service management and monitoring solutions (dashboards, scorecards, visualizations, complex service modeling and monitoring, process and workflow visualization and monitoring) is just a few mouse clicks away in many environments.
Release highlights include:
- Numerical Data Support: Incoming Status (event-mapping) rules, Aggregation (Dependency) rules, Formula (Composite) rules
- Wizards: Many point-click-create wizards to guide you through steps to create integrations, policies, visualizations
- Data Preview: Very useful for modeling integration of data into models, policies, dashboards, etc.
- Improved GUIs for Administration, Editors, Canvas/Dashboards, ESDAs, Custom Policies
- Active Service Navigation (Realtime Scorecards): Absolutely cool capability for creating rich scorecards quickly
- External Service Dependency Adapters (ESDA): Powerful integration mechanism for bringing in external service relationship and dependency information from other sources such as a CMDB, Asset or Inventory Database, NMS Solution, etc.
- Data Fetchers for SQL Databases: “Database Pollers” for integrating any data, metric, KPI, etc. into policies, rules, models, and dashboards
- Automatic provisioning of Netcool/ISMs and configuration for Netcool/ISM server connections
- Expanded RAD Shell command-line interface functions (if you can do it in the GUI, you can do it via the API), custom template and service property support, GIS map support
- Upgrade to Impact 3.1 architecture and Impact 3.1 expression language: Virtually limitless possibilities for policy creation, evaluation, integration, etc.
- Some of the best documentation I’ve seen for any of the Netcool products – great job Richard & team!
More information and documentation will be available for Netcool/RAD 3.0 on the IBM Tivoli websites later this month. If you’re an existing Micromuse client, you can access the Netcool/RAD 3.0 software and documentation via the legacy Micromuse support website here. The legacy location for Micromuse Netcool/BSM is located here.
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Company to Offer SMBs Monitoring and Management Services for Voice, Data and Wireless Solutions
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The Opalis paper, titled “Resolving Critical Business Problem Areas in Data Center Operations through Automation,” shows how data center automation and integration can help IT organizations reduce labor costs, improve service levels, and ensure more effic
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TO be in a position of power you need all the facts. For chief information officers a way to achieve a business advantage is to charge back technology costs to the departments that use the various systems.
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The UK is taking a backwards approach by measuring IT as a cost centre and is failing to demonstrate its business value compared to other European countries, according to research published today.
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Splunk (www.splunk.com) today announced the availability of Splunk 2 Nagios, an integrated module that provides seamless workflow between the Nagios project, the most popular open source systems management host and service monitor, and Splunk, the industr