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Magnum Technologies, the leading business service management firm, today announced its ability to definitively calculate the ROI generated by its BSM software, ADVANTAGE. Magnum Technologies’ Fortune 500 client, with an IT Staff of over 450, reported an
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Windward Consulting Group, the premier operational management consulting and systems engineering firm, announced today that IBM has designated Windward as an authorized Education Center for IBM Tivoli Netcool Software. Education Centers for IBM Software (
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A new class of event-driven applications is emerging to address business challenges in fraud prevention, risk management, compliance verification, customer service, customer acquisition, cross-sell and more.
These applications involve processes that a
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Really Simple Syndication (RSS), most often used as a way for Web users to aggregate their desired news into one view, could become another way for data center systems management software to alert IT managers of hardware or software issues, let them know
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Now management is unleashing yet another major restructuring. The goal is to slash roughly 10%, or 1,700 employees from the payroll over the next year. There will also be a $1 billion tender offer for stock from the public this week. In fact, the company(tags: CA)
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“We continue to focus on building and integrating our solutions to meet the needs of customers,” stated John Swainson, CA’s president and CEO, in the first quarterly statement. But this was already CA’s strategy when it acquired various companies, counter(tags: CA)
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GroundWork Open Source, an open-source management solutions company based in San Francisco, is taking steps to enter the channel by starting a global partner network for VARs and systems integrators. GroundWork announced the new Partner Network at the Lin
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Meet the Service Modeling Language specification, a proposed open standard that defines a modeling language complete with a set of constructs to help you model complex system hierarchies for components that manage such elements as configuration, monitorin
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This week, the class has focused on how we could implement various Enterprise Service Bus (ESB) scenarios using the different IBM products. (Be prepared for WebSphere overload.) In particular, we’ve talked about:
Sharing information on IBM’s involvement in the SML effort and how emerging specifications enable/affect autonomic computing, ITSM, etc.
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Meet the Service Modeling Language specification, a proposed open standard that defines a modeling language complete with a set of constructs to help you model complex system hierarchies for components that manage such elements as configuration, monitoring, policy, health, capacity planning, and Service Level Agreements (SLA). One of the effects of SML is to increase the automation of management tasks, thereby reducing the need for a human to intervene in necessary adjustments. This article provides a quick look at the specification.
This series of “Meet the specs” articles focuses on various components of the Service Modeling Language specification. This article includes excerpted and paraphrased text from the original specification.
Full series is available here.
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Touchpaper, an IT Business Management (ITBM) solutions provider, has secured the contract to resell HDI’s Customer Satisfaction Index (CSI) Service to prospects and customers of Touchpaper. Click here to learn more about e911 and its impact on VoIP Clic
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Yesterday at the LinuxWorld event, an impressive group of some of today’s hottest open source network management projects came together to compare visions / approaches for the network monitoring and management their technologies are tackling, and the comm
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Enterprises have armed themselves with a bevy of management and monitoring tools. These products calculate bandwidth utilization, gauge system response time, and identify system and network bottlenecks. Yet amid all the information gleaned, for many firms