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Project Objective: Collaboratively develop a solution that provides an IT Resource Planning (ITRP) set of capabilities that delivers ERP like capabilities to Member’s IT Shops. Member companies will use ITRP to run their shop more effectively. Today impor
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CA (NYSE: CA) today announced a new release of Unicenter Network and Systems Management (Unicenter NSM) that offers a management database (MDB) built on Microsoft SQL Server and eases integration with CA and third-party management solutions — enabling cu
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BusinessBridge BusinessVision BusinessBridge BusinessVision is a real-time business activity monitoring solution that enables business operations staffs, business executives, application groups and business process owners to take proactive control of thei
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BusinessBridge WideVision BusinessBridge WideVision is a real-time monitoring solution that monitors all the alerts and transactions across all your business services and then links them to the business services concerned. WideVision brings the unique bus
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BusinessBridge ServiceVision BusinessBridge ServiceVision is a real-time monitoring solution that takes IT operations staff, application support staff, service delivery staff as well as the business beyond the traditional infrastructure monitoring tools.
I’ve added a list of things that should be done in advance of opening a PMR for a suspected problem with Netcool/RAD 3.0. By doing these things, the speed of getting a meaningful response from IBM Support should be greatly increased.
See the list here. Let me know if you think of others.