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Good plugs for BoITD offering and new TBSM 4.1 release in this PR!
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Compuware Corporation today announced the introduction of Vantage Service Manager, a business service management solution that enables organizations to optimize IT service delivery in accordance with business needs. Vantage Service Manager, based on Compu
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Compuware Vantage Service Manager provides a proven business service management (BSM) solution to address these factors. It delivers a business-aligned view of service delivery by mapping the critical business services to the supporting IT infrastructure.
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A CA Blog on ITSM.
I’ve been silent here for the past couple weeks as I recharged the batteries some. The TTEE Training event in Austin was a great success with lots of interaction with my peers across the Americas geo. The TBSM 4.1 training sessions were packed with folks looking to learn about the new release and what it offers. Our labs were a bit challenging to complete via remote desktop sessions into one of the Austin labs, but we managed to get a few folks through the lab material. I concluded the week with a meeting to kick off the concepts I envision for the Business Service Management (BSM) Practice within Tivoli Services. We hope management will get behind this concept and embrace the changes needed for our success within the BSM space.
I had a great vacation down in the Savannah, GA area where I managed to get through three days of golf. Finished the week off with baseball games/practices with my boys where my oldest son’s Dodgers took first place in the SPBA Mustang National regular season (12-1). He starts the championchip playoffs tonight. His younger brother went 2/2 with doubles at each at bat Friday. Good stuff!
A full weeek of IBM Tivoli Services training and enablement kicked off here at “Camp Tivoli” (aka Renaissance Hotel) in Austin, TX this week. We had a full day of the rah-rah presentations, heard how well we did over the past dozen quarters, where we’re headed in 2007, etc. Good stuff, lots of recognition and even a presentation on how IBM Tivoli is planning for a potential pandemic crisis!
Looks like I’ll have a full house for each for the Tivoli Business Service Manager (TBSM) 4.1 lecture and lab sessions I’m co-presenting at this week. Over 80 of my peers will be drinking from the Business Service Mangaement firehose in our 75 minute sessions! Fortunately they can quench their thirst at the bar afterwards! (something I hear Tivoli has quite a reputation for 🙂 )
