dougmcclure.net — thoughts on business, service and technology operations and management in the digital transformation era

Missed TTUC 2007? Get Presentations Here

by doug on July 4, 2007

in Best Practices, IBM, Netcool, Netcool/OMNIbus, Netcool/Precision, TBSM, Tivoli

If you were unable to attend a IBM Tivoli Technical User Conferenece (TTUC) this year, the Tivoli User Group portal has many of the presentations available here.

Of interest to Netcool practitioners:

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Forrester Wave for Appliance Based End User Experience Monitoring

by doug on July 4, 2007

in Business Service Management, CA, Compuware, E2E Service Management, HP, IBM, Quest Software, Service Management, Tivoli

This type of technology is an area I have great interest in and I am a true believer in how critical real user experience monitoring is for business service management. The report discusses the key vendor solutions in this area from Compuware, HP, Quest, Tealeaf, and Coradiant as well as a few others. I’m not sure why IBM Tivoli hasn’t made a purchase in this area or really focused on developing a leading product in this space (regardless of using an appliance or not). Hopefully the upcoming release of ITCAM for RT begins to take our product in the appliance-less area to a new level.

The Forrester Q2 2007 Wave Report is available via Compuware here.

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Happy 4th – Goodnight!

by doug on July 4, 2007

in Business Service Management, dashboard, E2E Service Management, IBM, Implementation, Service Management, TBSM, Tivoli, Usability, Value, Visualization

I just delivered 4.5 hours of Business of IT Dashboard training to twenty or so IBM Global Technology Services team members throughout the Asia Pacific region.

Two Red Bulls and a half pot of coffee later, I can’t sleep!

Have a safe and happy 4th of July!

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