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thoughts on business, service and technology operations and management in the digital transformation era

There’s apparently a new EMA report available (anyone have accesss?) that talks to the SLM & BSM Market Forecast through 2012. Not sure how they come to their conclusions, but here’s some of the findings from the PR and my highlighting of interesting points.

According to the research, SLM and BSM revenues continue to grow at an astounding rate for some solution providers. The IT user community now is grasping the difference between SLM and BSM, and how to apply both technologies within the enterprise. As such, the report includes separate forecasts for both SLM and BSM. In March 2006, EMA published a market-sizing report that combined SLM and BSM offerings into a single category, with a total market size of nearly $1.4 billion. In the 2008 findings, EMA expects the SLM market to grow by at least 30 percent during the coming year, with BSM solutions growing by as much as 50 percent.

Other key findings from this research include: — BMC Software, CA, HP and IBM continue to lead the charge in both SLM and BSM. — Digital Fuel, Oblicore and Managed Objects have all demonstrated staying power and delivered innovative SLM/BSM functionality with a top-down, business perspective. — BSM enables IT to manage directly to business objectives and provides executives with visibility into IT’s value to the business. SLM supports this value by measuring individual technology silos to committed quality levels. — Many enterprises view best-practice frameworks as critical to operations, and ITIL clearly leads the pack for SLM and BSM. — The SLM and BSM market has experienced significant consolidation since the firm’s 2006 market-sizing report, resulting in more robust solutions for enterprise IT.

These may be useful resources for my readers:

EMA research director Erickson-Harris will share highlights from this new research study during a free Webinar titled “SLM/BSM Market Sizing 2007 Research” to be held on Thurs., Jan. 17, 2008 at 2 p.m. EST. To sign-up for the Webinar, visit: http://www.emausa.com/ema_lead.php?ls=slmbsmwebws0108&;bs=slmbsmweb0108

In addition, EMA offers a free online SLM and BSM Solutions Center where IT professionals can research and compare unbiased analyst profiles of dozens of leading SLM and BSM solutions. Register for free access at: http://itsolutions.slm.emausa.com/ This is TERRIBLY OUT OF DATE for the IBM Tivoli BSM Offering!

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A new IF is available for Netcool/RAD 3.0 here:

IY93255- CHANGES IN TEMPLATE ICONS DO NOT TAKE EFFECT IN THE SERVICE
When the template icon changes, the change is not displayed in the canvas. Only in the service tree.

IY97570- EXPORTING/IMPORTING RAD MODELS WITH A RECURSIVE SETUP IS NOT WORKING
The developed template with recursive setup can not be exported another server.

IY99094 – ISM REPORTS FAIL TO LAUNCH FROM RAD UI
ISM Report Launched from RAD has no info in it. The new window pops up to display the graph and info?.but there is no info on the graph.

IZ05104 – EVENT CLEARS IN THE EVENT COLUMN, THE ICON GOES GREEN, BUT THE CLEAR EVENT DOES NOT BUBBLE UP
When the bottom most child of the service model receives a clear event, the clear event doesn’t bubble up to the parents.

IZ09754 – “INSERT ACTION FUNCTION” FOR RADSHELL FUNCTION IS NOT WORKING.
When trying to insert the RadShell function into a custom policy via the Impact policy editor the following message is returned: HTTP Status 500

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The first IF for TBSM 4.1.1 is now available here. This Interim Fix addresses problems reported in IBM Tivoli Business Service Manager 4.1, especially with regards to APAR IY97210 Globalization.

* APARs that are included in this Interim Fix:

IY97932 DATAFETCHER FAILS TO PARSE QUERY CORRECTLY
IZ04784 TBSM 4.1 IMPORT ERRORS USING EXPORT.RADSH
IZ04795 CUSTOM RIGHT CLICK PROBLEMS
IZ05062 ERROR RUNNING A QUERY TRYING TO RETRIEVE DATA FROM MSSQL 2005
IZ05966 POST GA DEFECTS FOR TBSM 4.1.1

* Fixes that are included in this Interim Fix:

166173 – Viewpoints not loading
166896 – Password in clear text on reconfig
167722 – Externally authed password in clear text in SM_server.log
166869 – BSM_Template.radsh needs correction for HPUX discovery
166972 – Service Tree locks when attempting to expand parent
167187 – Custom view/canvasses must allow non-primary attribute
NBS053818 – Viewpoints created in tabbed pages doesn’t work

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