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Tivoli Service Management Center for System z, automates the management of incident and problem management, change and release, discovery and business service management to be seamlessly managed from either mainframe or distributed computing environments.
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Salesforce.com, the market and technology leader in Software-as-a-Service and Platform-as-a-Service, relies on Coradiant products to measure the performance of the online services delivered to its customers.(tags: coradiant user-experience)
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Sunny Gupta has joined the company’s Strategic Advisory Board. As a strategic advisor, Gupta will leverage his deep experience in enterprise software product management and business development to assist Integrien in further increasing business(tags: integrien)
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Bottom line, even though the community product is free, we came to the conclusion we rather pay $2500 (to Solarwinds for Orion) and get something that has been polished up and is much, much easier to use then work with ZenOSS when it comes to monitoring..
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Continued dependence on a bottom-up approach to IT operations will cost enterprises millions of dollars in lost revenue and productivity annually
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Xangati focuses on delivering its RPI solution by providing IT with knowledge of the application experience of every endpoint. By taking an “endpoint-in” approach, the IT organization is in a position to be the First to Respond instead of their end users.
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announced a new innovation for companies implementing Configuration Management Databases. Netuitive Service Analyzer now helps maximize the return on CMDB investments by augmenting Configuration Item (CI) data for end-to-end IT performance management
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pursuing business-driven IT, don’t lose sight of the fundamentals, effectiveness, simplicity (to the degree possible), and constant communication. Host cross project/initiative forums with key players (project managers, architects and business analysts)
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The Service Portfolio and Catalog Language (SPACL) proposal provides a standards-based framework that will allow Service Catalog information to be shared with other IT functional areas and to promote the exchange of Service Portfolio and Catalog content
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Cynergy Systems was brought in to help with the task of visualizing complex computer network topologies in a web interface. The Flex framework provides everything that you need to dynamically load and render complex socially related data structures .
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Unified Service Model (USM) – the information model that provides a complete 360-degree view into IT services, mapping the relationships of the technology assets that support a business service.
* I need to whip out my 360* of Visibility deck from ’02! *