I will be at Pulse all next week and eager to meet many of you that may follow my blog. I’d be very interested in talking shop with you and hearing about your own individual journey towards Business Service Management.
If you’re interested in doing a podcast, I’ll have a new gadget with me to try and capture as many different definitions for what folks think Business Service Management is. I’m calling it the “BSM Defined Mashup” podcast project. Seek me out and tell me your thoughts! I’ll keep it anonymous if you’d like.
I’ve been designated as a “Guru” so you’re supposed to also be able to meet with me at the “Guru Galaxy” and reserve one-on-one time with me if you desire. The “Guru Galaxy” event should have adult beverages which should make for some lively conversations.
My session is on Wednesday afternoon if you’re up for some practical advice for planning on implementing our TBSM products in the near future. Stop on by and let me know you read the blog!
If you’re using Twitter I’m “dmcclure” if you’d like to send me message. I will be following #ibmpulse. You can also GTalk me at “dmcclure”.
My friends over at NetForecast have been chatting me up about endeavors to make BSM simpler and more successful. There are many barriers to entry and the realities have been well documented that BSM just isn’t something that can be taken on by unprepared organizations.
I’ll credit Peter for coining the term “BSM Lite” which closely aligns to many of my ideas and thoughts for “BSM 2.0” or “BSM Next Generation”. From Peter’s post today:
“The world needs what we’ll call BSM Lite–a simpler, less expensive, more responsive way of achieving BSM. Remember that Doug McClure says BSM should be achieved at least as much through people and how they are organized and motivated as through technology. Enterprises can achieve BSM with a combination of modest tool investments and smart, properly tuned organizations. Although BSM Lite will not come easily or quickly, it should carry a smaller price tag. It will start to show business/IT linkage using targeted views that grow into the big picture over time. “
I think the folks at FireScope may well be on their way to this (what’s up with B.E.?). Nimsoft may have something similar planned as they venture towards redefining Business Service Management.
How would you define “BSM Lite”? How would you approach implementing “BSM Lite” with as little new investments as possible? How would you change the status quo in your environment? Could you? Is “BSM Lite” a tactical approach that needs a strategic solution in the long run? Please share your top ten list of what “BSM Lite” may be!
