provides information self-service to all classes of users. end users have complete independence from their IT department. create, organize, manipulate, and layout their business views without having to rely on specialized report authors or programmers.

PivotLink integrates multiple types of data — across systems and departments — to create dashboards, reports, and KPIs that help you make effective decisions in time to make a difference.

bored to tears with work and keep their sanity by building fancy tools just for themselves. Still for that rare occasion, when sh*t really hits the fan we are all happy these people are around, people who really know their way and understand the system.

Doug shared with us his insights for implementing best practices for BSM, ITSM, and CMDB. We’ll continue this series with Doug next week with some insight from Denny Powell based on their conversation.

The technological area we specialise in is about bridging the gap between the boardroom and the IT department. Our software enables the IT department to show how it enables the business.

To promote understanding and advancement of Event Processing technologies, to assist in the development of Standards to ensure long-term growth, and to provide a cooperative and inclusive environment for communication and learning

Key Performance Drivers (KPDs) which in turn drive outcomes or Key Performance Indicators (KPIs)

The combination of BI and SaaS introduces the concept of “BI as a Service” that can complement or be an alternative way of accelerating BI in an organization.