Links that I have found interesting for November 7th:
- Adventures in Open Source » Blog Archive » OpenNMS 1.6.0: Birthing an Elephant – The OpenNMS Group announces that OpenNMS, the world’s first enterprise-grade network management platform developed as 100% free and open software, has released a new version: 1.6.0. This is a stable, production release that incorporates nearly three years of development.
- VantagePoint – The IT Service Management podcast from Compuware, lets you hear directly from industry experts and thought leaders on a variety of topics relevant to IT operations.
- Nimsoft Blogs » UK Financial Services institution aligns IT with the business – The problem with SLAs in this context, he says, is that they "sometimes drive the wrong behaviours and if they're too top level, they could be causing customer dissatisfaction." This is not least because "if you ask the business what level of availability they want, they won't necessarily understand the question. So you can pick something that makes you look successful, but that takes away trust".
…Cutts warns, however, that it is only possible to adopt such an approach if the IT department is providing a good basic service and has suitable monitoring tools in place. He also believes that the IT team needs to be provided with incentives to carry through on any changes.
"I'm putting SLA performance into my personal objectives and that of my team because if they're not linked in, there's no reason to engage. It shows my real commitment to this approach as I don't feel that you can do this kind of thing half-heartedly," he concludes.