by doug
on December 15, 2008
The friendly analysts at Forrester are trying to paint a picture for BSM 2.0. I haven’t read the material, but from this summary, I don’t entirely agree. Maybe this is Application Dependency Mapping (ADM) 2.0 he’s really talking about. I may agree with some of his potential paths to BSM 2.0.
I certainly agree that BSM will become irrelevant without a 2.0 evolution.
Stay tuned in 2009 to hear what I think BSM 2.0 is all about (if you can’t tell already from reading my blog, podcasts, tags, etc.) and I won’t charge you $775 to find out.
BSM 2.0 Predicting The Evolution Of Business Service Management
by Jean-Pierre Garbani with Peter O’Neill, Reedwan Iqbal
Executive Summary (This is a document excerpt)
Business service management (BSM) has been the battle cry of IT management software vendors for several years now. As a technology, it is founded on the ability to map business services to infrastructure components. This should provide visibility into IT from a business standpoint and give IT the ability to become more efficient and better-aligned with the needs of the business. However, the foundation technologies of application mapping and the CMDB have not yet fulfilled their promise.
The result? BSM runs the risk of disappointing customers and eventually becoming a piece of IT management software detritus that litters the road to IT improvement. To avoid this fate, IT management software vendors need to revive their efforts in automated discovery and provide a mapping of applications to business services on top of what exists today — as well as a more granular discovery of the details of online applications underneath what currently exists. We call this evolution BSM 2.0 and highlight the major differences that these improvements will bring to IT management.
by delicious
on December 13, 2008
Links that I have found interesting for December 12th:
by delicious
on December 12, 2008
Links that I have found interesting for December 11th:
- The new Operations Manager i (OMi) – Making Business Service Management a Reality – ** Good insight into OMi **
Fifteen years ago when HP Operations Manager (or OpenView Operations as it used to be called) was released, event management was really “infrastructure event management”. The concepts of middleware, of customer experience, of SOA, and of automated business process didn’t exist. But now they do, and we need a consolidated management solution that does full “consolidated business service management” rather than simply “consolidated infrastructure management” so that all events can come into one place where the operators are highly empowered to deal with quickly and accurately.
This is the aim of the Operations Manager i (OMi) product we announced at Vienna Universe on December 9th.
- Enabling JMX in TBSM v4.1.x – Since TBSM runs on top of Tomcat, you can enable JMX access to TBSM's Tomcat server to give you some insight to how the JVM is doing. To do this, you'll need to edit the $NCHOME/bin/rad_server file to add a line (in the appropriate place, which should be easy to spot once you're in the file):
- IBM – Installing TBSM 4.2 in a system with ITNM 3.8 – Installing TBSM 4.2 in a system where ITNM 3.8 is already installed will not work in a shared environment unless you complete the following steps.
- HP Angles for End-to-End Lock on Virtualization – In addition, VMware is licensing HP's VDM Dependency and Discovery Mapping technology, which it will put into its own configuration management product, Wilken said. The combined product is scheduled to hit the market in the second half of 2009, she said.
- EMA Research Reveals Continued Growth and Adoption of Quality of Experience (QoE) Initiatives – MarketWatch – "Nothing is more important for aligning IT with business goals than effective Quality of Experience initiatives. QoE is a collaboration of disciplines as it requires effective dialog between a variety of IT professionals and the business community," said Dennis Drogseth, study leader and vice president at EMA. "QoE continues to mature as an IT business practice that drives improvements in productivity, employee morale and, increasingly, bottom-line benefits."
- Event Management in IT Operations. The Journey of RapidInsight v3 | iFountain.com – We call RapidInsight “an integration, automation and presentation suite for IT operations management”. It is our attempt to develop a solution that performs the functions listed above, for better IT operations management.
RapidInsight is a complete IT operations management solution, yet instead of rip and replace, it strives to complement existing systems by addressing their shortcomings, increasing the return on investment made on existing systems. It can be used as a traditional event management solution, consolidating events; IT operations management console to orchestrate all IT management tools; a portal to provide IT management information to customers and business users; to enhance existing management systems behind the scenes by bringing the power of standard open technologies into proprietary world; or helping organizations to advance in their struggle to better align IT with the business objectives.
