Elements of Business Service Management Series

Elements of Business Service Management – Part 1: A Better Working Definition for Business Service Management

Elements of Business Service Management Part 2 – A “Recipe for Business Service Management- Key Ingredients of Business Service Management Success”

Elements of Business Service Management Part 3: Getting Business Service Management on the Radar Screen

Elements of Business Service Management Part 4: What’s your Business Service Management Strategy?

Some additional relevant thoughts to these

BSM Lite

BSM Lite

Interview with Doug McClure on BSM Lite

Various Interviews, Podcasts, etc. Related to my Thoughts on BSM

Doug McClure Tells a BSM Story

Doug McClure: Thoughts on BSM, ITSM, Change and Release Management

Q&A with Doug McClure: Is BSM Lite the Answer?

What Makes BSM Successful?