As technology changes rapidly around us and as more and more companies begin to adopt smarter, dynamic infrastructure, services and applications to support the goals, objectives and expected outcomes of the business, technology and business operations and support organizations must also evolve to support these changes. This evolution must take place on many fronts – from the organizational structures we see in IT, Facilities, Lines of Business, Finance, Sales/Marketing, etc to a fully integrated business assurance platform solution unifying each domain organization’s valuable data and information.
When realized, this business assurance platform solution can offer technology and business operations support teams a common, consolidated solution overlay where Business Service Management (BSM), Business Process Management (BPM), Business Activity Monitoring (BAM), Business Transaction Management (BTM) [APM] and Business Quality of Experience (BQE) [SQM/SLM/EUE/RUM] all come together to a provide the right information in the right context with the right scenarios [actions, decision support, etc] available to the right personas within this new, consolidated Business Assurance Center. When everyone has the same consolidated view into how the business is performing and understands their own unique role in supporting or enabling the business to meet its goals, objectives and expected outcomes – only then will companies be most ready to evolve into a smarter, more dynamic company of the future.
I’m heading to IBM’s IMPACT conference shortly to speak about this vision of convergence within the typical technology and business operations and support organizations of the future. If you’re around, ping me and lets catch up and chat.