IBM Tivoli Pulse 2010 : Where Business Service Management Plays Huge Role

This weekend marks the start of what has to be the single biggest service management invasion in recent history as IBM Tivoli Pulse 2010 and the Pink ITSM 2010 conferences converge in Las Vegas. With IBM Tivoli camped out at MGM Grand and Pink at Bellagio, Vegas will be packed with practitioners, vendors and companies peddling their wares and sharing their successes with IT Service Management.

While I’d love to have time to visit the “other show”, my week will be slam packed with Business Service Management! This year’s Pulse 2010 conference feels like it’s taken a radical change in direction from the past events. The tempo feels different. The buzz is in the air. The content within keynotes, break out sessions and on the demo floor will be a different experience.

I’ve never seen this many clients participating! I’m very excited that we’ll have a high “signal” and low “noise” ratio this year where our clients will be front and center with the opportunity to share their own personal journeys towards Business Service Management (BSM). Heck, I don’t even get to present in a breakout session this year!

Here are some of the many featured BSM track sessions. Don’t forget to visit the Meet the Experts areas, attend the BSM Birds of a Feather (BoF) session and mingle around the BSM demo peds 48 and 50. If you really want to dive in on BSM with me, track me down at demo ped 50 or in the Meet the Experts area or at a favorite watering hole where I’ll “tell it like it is”. 😉 I’ll be monitoring twitter (@dmcclure) or ping me via email/phone.

* Transforming Data Center Operations into a Business Operations Center with FDC – Monday at 5pm

* Trends That Are Transforming the Way IBM Thinks About and Delivers Service Management with Dan Tabor – Monday at 2pm

* Managing Complexity at Banco Santander with TBSM – Monday at 3:30pm

* Business Service Management at T-Systems using TBSM v4.2 – Tuesday at 10:30am

* Business Service Monitoring at Bank of America – Tuesday at 2pm

* Integration between TBSM and Transaction Monitoring – Tuesday at 3:30pm

* Evolution from Event Management to Business Service Management: A Customer Case Study – Tuesday at 3:30pm

* Deployment of IBM Tivoli Monitoring Solution for Rail Transportation at SNCF – Tuesday at 5pm

* Business Service Management BoF – Tuesday at 6pm

* Transitioning from Device Monitoring to Business Service Management – Wednesday at 9:30am

* Business Service Management – Architecting and Deploying End-to-End – Wednesday at 3:30pm