Interesting Links for January 6th

Links that I have found interesting for January 6th:

• Vantage for Mobile Service Providers by Compuware – Compuware’s Vantage for Mobile combines end-user experience monitoring and business service management with subscriber intelligence to allow end-to-end visibility into the customer data experience. This level of in-depth visibility and fault isolation helps service providers deliver superior quality of service to their customers.
• Compuware Launches a New Initiative to Increase the Profitability of Mobile Data Service Providers – Vantage for Mobile is the first integrated solution to provide a real-time view of a customer’s mobile data services experience by starting with an individual subscriber’s experience and linking back to key business functions. Customer benefits include increased subscriber retention, higher data average revenue per unit (ARPU), optimization of network investments, reduction in customer support costs and improved customer exp.

  Unlike existing network-centric management tools that only provide metrics on network performance and the aggregate view of subscribers, Vantage for Mobile effectively addresses the new challenges that require operators to understand individual subscriber experiences on mobile data services. The solution enables network operations teams to identify areas for network expansion; customer support teams to quickly resolve issues; sales and marketing teams to make informed business decisions; and customer retention teams to better understand customer renewal decisions

• 10 Tips for Maximizing Your BSM Investments – An understanding what BSM is: BSM seeks to redefine and refocus IT in terms of business alignment versus more technically niche components. And it is this shift to support business values that is sparking change, especially as business services and IT services become more intertwined.

  Beyond this, BSM highlights IT’s evolving role and suggests, for instance, that the “utilities” model, which became a popular topic for dialog in the IT industry about five years ago, is far from the whole story. The need to assign and manage according to the value of IT services suggests that far beyond simply cutting costs, the more forward-thinking IT organizations will realign towards business-enablement across uniquely verticalized or business-centric models

  Recent history argues strongly that if anyone thinks we’re at the end of a long list of innovations that continue to add context to the intersection of IT and the larger society of businesses and consumers they are willfully deluding themselves

• Assessing Your BSM Technology Investments – So, cutting to the chase, my working definition of BSM is: "Optimizing IT processes and technologies to more effectively manage, monitor measure and govern IT from a holistic business contribution perspective in terms of costs, value and competitiveness." BSM as it’s evolved has a distinctive emphasis on understanding application-to-infrastructure interdependencies, as well as a growing requirement to assimilate the impacts of change on service performance. As such, BSM can best be understood not as a single market, but as a confluence of sub-markets with different lineages, characteristics and advantages to the IT adopter.