These are my links for October 9th through October 12th:
- IBM – Impact 5.1 Installation and Clustering – This STE will cover:
– Impact Installation and Configuration
– Impact Clustering
– Working With Data (time permitting) - IBM – Troubleshooting Webtop 2.2 installation issues – This STE will cover:
– Setting up debug levels and log file locations
– Known installation issues - IBM – Installing and Using the TBSM 4.2 ISA V4 add-on – This STE will cover:
– ISA V4.1 Overview
– ISA V4.1 install
– ISA V4.2 TBSM add-on install
– Using TBSM 4.2 add-on
– Driving a debug data collection
– When different TBSM data collectors should be used
– Interfacing with ESR
– Searching on-line docs - IBM – IBM Tivoli Netcool OMNIbus ODBC Gateway v5: Troubleshooting – This STE will cover:
– Logging
– Troubleshooting Steps
– Sample Errors and Solutions - Enterprise 2.0 meets ITIL: Building a social IT Service Management Practice, Part 1 « Oooh Shiny – So what is the use case for the Social SKMS?
However, as stated before information technology is about more than processes. When it comes to collaborating around aspects of an IT infrastructure, most organizations are stuck in the 20th century and use email, fileshares, etc. Progressive organizations might have implemented wikis or Notes databases for collaboration.
Still, all the negative aspects of this, information buried in emails, difficulties in finding information in a multitude of wikis, Sharepoint sites and fileshares, no communication across departs, geographies and hierarchies prevail in most IT organizations.
The social SKMS is an example of bringing Enterprise 2.0 functionalities and concepts to the IT organization and merging them with existing solutions already in place in many organizations, such as helpdesk, operations monitoring, change management, even CMDBs.