These are my links for October 8th through October 9th:
- Why You Need BSM Now — CIOUpdate.com – You can use the principles of BSM to document customer needs in plain English, for example; measure existing service quality from a business point of view (avoiding technical jargon and operational metrics), analyze the results, and apply practical solutions that allocate your limited IT resources to overcome challenges, seize opportunities, and empower business success.
- New Service Management Tool Not Just for IT – According to BSM-NOW.COM spokesperson Tammy Marquis, "BSM-NOW.COM turns the traditional one way conversation between business and IT on its head. Traditionally there is a significant gap between IT and business
. Business never knows what to expect from IT and IT doesn't know what the business expects. So, IT does what it thinks is right – which is usually not what the business wants or needs. The result of this one-way conversation is frustration. Those paying for IT services don't feel they're getting value, and service providers are frustrated at rapidly changing business requirements. BSM-NOW.COM aims to change that, by standing the current IT business relationship on its head." - BSM-NOW.COM Business Service Management SaaS – Measure true IT service value, importance and quality then share your results with your peers, customers, providers or anyone else (why?)
- Systems and Network Monitoring Blog » Network Change Management Made Simple – Keeping up with new requirements and changes for networks can be a daunting task. But the process of network change and configuration management (NCCM), an organization-wide standardized method to implementing both self-motivated, internal change, such as upgrades and troubleshooting; as well as external change, such as government regulations on data, can greatly ease your burden (especially when you have to accomplish all this with no down time).