These are my links for October 7th through October 8th:
- Measuring End-to-End SLA Metrics – One of the discussions I have with clients is how to identify the right SLA metrics. My advice is that the best SLA metrics look at end-to-end services, and measure how they are delivered. The idea is to consider the service as a ‘black box’ – look at the business outcomes and then how the business outcomes should be measured. So instead of measuring components of the service – servers, applications, internal processes, we measure the service which the customer receives.
- ServiceFrame™ // Service Level Agreements, SLA Management Tool, Manage SLAs, SLA Templates – New SLA player
- The Great Business Divide – Much is made over the historic divide between IT and the business, but the great divide that nobody ever seems to want to acknowledge is the divisions within the business that conspire to make a holistic IT approach to the business almost impossible.
- Compuware buys Web application management vendor Gomez | Applications – InfoWorld – Compuware said Wednesday it has agreed to acquire Web application management vendor Gomez for $295 million. The transaction is expected to close in November.
Gomez's technology will work in concert with Compuware's portfolio of tools for managing the performance of on-premises applications, providing coverage "from the datacenter to the customer," the companies said in a statement.