Interesting Links for August 5th

Links that I have found interesting for August 5th:

• KPI Library Dashboard – Where good KPI definitions meet – Measure Success

  KPI Dashboard is a web-based solution that makes it easy to build a management dashboard and share it with your co-workers.

  * Pick and choose over 2000 KPIs from KPI Library
  * Benefit from the wisdom of over 100.000 KPI Library community members
  * Always on, always accessible, one version, easy to share and affordable
  * No software, no hardware, no download, no install, no maintenance

• Manage IT with Business Impact not with Traffic Lights – More importantly, 99% of these alerts have no business context. The alerts contain technical information based on KPI metrics for a given threshold breach or state, they do not provide any visibility into how the alert is impacting the business. If an enterprise monitoring team receives 5,000 alerts a day how can they make sure they deal with the 3 or 4 alerts that are impacting the business vs. the 4,997 alerts that are just noise?

  The answer is BTM. When you can manage all business transactions across all tiers all of the time you have total visibility into how your business runs on IT. More importantly you can quantify business impact in real-time by seeing with your own eyes which business transactions, users and applications are experiencing service level breaches. You manage IT with business impact so that you can truly prioritise your teams and resources to deal with the incidents that are most detrimental your business.

• TelePacific Selects Service Quality Management Software From West Ridge Networks to Monitor and Report on Customer Experience | SYS-CON MEDIA – TelePacific Communications a leading provider of business telecommunications services, today announced that it has deployed West Ridge Networks' SQMworks service quality management solution across its IP-MPLS backbone in California and Nevada. TelePacific is using SQMworks to monitor the OSPF routing control plane, discover MPLS tunnels and correlate network performance to the quality of the IP services TelePacific delivers to its customers.
• AmberPoint Awarded Patent for the Core Technology It Uses to Manage and Monitor Composite Applications | SYS-CON UK – awarded a patent for a core set of its technology. The newly issued U.S. Patent No. 7,549,153 covers AmberPoint’s apparatus and method for leveraging the content and context of the messages flowing across distributed applications, such as SOA, Web 2.0 and Web services-based systems. This technology facilitates many of the governance and management functions that AmberPoint provides—including Business Transaction Management, SOA governance, policy enforcement, Cloud API management and other crucial capabilities for managing composite applications.
• AmberPoint Extends Business Transaction Management Capabilities to Oracle Data Services Integrator – End-to-End Business Transaction Management

  As a result of AmberPoint's extended support for Oracle, customers can apply comprehensive Business Transaction Management capabilities to a greater range of components participating in distributed applications. They can:

  * Gain detailed insight into message flows, response times, throughput, errors, etc.
  * Establish service level agreements for transactions and manage to quality of service goals
  * Rapidly locate errant transactions and identify the root cause
  * Receive real-time alerts for slow, lost, failed, non-compliant and fraudulent transactions

• Business Service Delivery Strategy, Application Performance Focus Boost Compuware Earnings Per Share to 21 Cents in Q1 – * continued to strengthen its position as the global leader in application performance through new services, solutions–including the company's flagship IT Service Management solution, Vantage 11– and partner programs that overcome the end-to-end application performance challenge, reduce costs and improve customer satisfaction.

  * announced that Compuware Vantage has a dominant share of the growing End User Experience monitoring market.

  * announced that Compuware Vantage's End User Experience monitoring solution, received the Yphise Award for "Best End User Experience Monitoring".