These are my links for May 13th through May 14th:
- IT Process Maps – Home Page – But most of our customers experience that, using our process models, they are able to start on their own. Rather than going outright for a full-blown ITIL consulting package, external advice from consulting companies is only purchased when needed, for specific parts of the implementation project.
- alphaWorks : IBM Thread and Monitor Dump Analyzer for Java – During the run time of a Java™ process, some Java Virtual Machiness (JVMs) may not respond predictably and oftentimes seem to hang up for a long time or until JVM shutdown occurs. It is not easy to determine the root cause of these sorts of problems.
By triggering a javacore when a Java process does not respond, it is possible to collect diagnostic information related to the JVM and a Java application captured at a particular point during execution. For example, the information can be about the operating system, the application environment, threads, native stack, locks, and memory. The exact contents are dependent on the platform on which the application is running.
- alphaWorks : HeapAnalyzer – HeapAnalyzer allows the finding of a possible Java™ heap leak area through its heuristic search engine and analysis of the Java heap dump in Java applications.
Java heap areas define objects, arrays, and classes. When the Garbage Collector allocates areas of storage in the heap, an object continues to be live while a reference to it exists somewhere in the active state of the JVM; therefore the object is reachable. When an object ceases to be referenced from the active state, it becomes garbage and can be reclaimed for reuse. When this reclamation occurs, the Garbage Collector must process a possible finalizer and also ensure that any internal JVM resources that are associated with the object are returned to the pool of such resources. Java heap dumps are snap shots of Java heaps at specific times.
- Why IT Service Level Management Fails (And How to Fix It) – SERVQUAL positions IT to finally achieve not only SLM, but also BSM. It offers a new way to measure IT, and at the same time, it provides a self-correcting system for knowing what to do, how much to do (when to stop), and why to do it—all in business terms. SERVQUAL presents a framework for utilizing all the other IT tools including CMMI, ITIL, PMI, etc. Finally, a framework (SERVQUAL) for choosing and using other tools, a framework for using the other frameworks BSM requires … Brilliant.
Oh, and it this is exactly what it takes to improve IT service quality, align with business and control costs, in other words, it just might be how to “do BSM.”