Links that I have found interesting for April 29th:
- Better ITIL Implementations with Business Service Management – What can ITIL-driven organizations gain from studying a business-driven practice?
By now, most IT organizations recognize the IT Infrastructure Library (ITIL) as the world’s leading IT service management process framework. Those following ITIL more closely may also know that ITIL, in version 3, addresses the concept of Business Service Management (BSM), the ongoing practice of governing, monitoring, and reporting on IT and the business service it impacts.
By applying BSM concepts, IT organizations gain in at least two ways. First of all, they can improve their ITIL implementations by leveraging the BSM foundation concept of IT and Business alignment. Also, they can utilize products designed to deliver the benefits of BSM, which turn out to reinforce and support many of the benefits of ITIL.
- CA Spectrum Service Assurance Manager Bridges Service Management Gap – CA recently released a new product that represents their first substantial foray into truly integrated service management. The CA Spectrum Service Assurance Manager is a cap-stone offering that will draw operational metrics directly from CA’s suite of well-established infrastructure management products, including CA eHealth Performance Manager, CA Spectrum Infrastructure Manager, CA Insight Database Performance Monitor (DPM), CA NSM, and CA Wily Application Performance Management (APM). The new product goes further, by also directly integrating with CA Service Desk Manager and CA CMDB, and includes an SDK with APIs for integration with third-party management tools. Add an impressive set of role-based dashboards, service modeling, and innovative quality and risk indicator features, and the result is a compelling service management offering.