Links that I have found interesting for April 1st:
- Secrets to Successful Service Level Management – ** MUST READ ** Who's offers capabilities closest to this? DF, Oblicore, Big4?
Manually creating after-the-fact monthly reports is not performing Service Level Management (SLM). SLM must show both current and past status as well as predict future problems, and this requires automation and daily or even real-time analysis of data.
- Aberdeen Group: Application Performance Management: Getting IT on the C-Level's Agenda – Aberdeen's November 2008 report, The Performance of Web Applications: Customers are Won or Lost in One Second revealed that business performance starts to decline when mission-critical applications reach the baseline of 5.1 seconds of response time delay. Additionally, Aberdeen's June 2008 report, Application Performance Management: The Lifecycle Approach Brings IT and Business Together showed that issues with application performance could impact corporate revenues by up to 9%. The research also showed that only 42% of organizations were satisfied with the performance of business-critical applications.
Aberdeen surveyed 158 organizations to examine best practices for managing application performance. The research revealed that nearly half of all respondents surveyed do not have the ability to measure the business impact of issues with application performance. This report serves as a guide to organizations looking to improve the performance of their business-critical applications.
- Central Station: the rise of the CMDB – ITIL-driven CMDB projects tend to be ‘bottom-up’ – they start out as incident management or change management automation projects. But ultimately, CMDBs tend to add a new service layer, which needs its own visualisation and analytic capabilities for it to add real value.
Of course there is nothing new about auto discovery tools generating visual maps of the IT infrastructure, but BSM vendors are now able to provide tools that not only identify software applications and their interdependencies, but integrate well with change management. Together, the CMDB and related visualisation and analytic technologies have the potential to bring much-needed business meaning to business service management (BSM) practices.
- Tivoli Business Service Manager 4.2 Performance Tuning Recommendations – This paper includes performance and tuning recommendations for IBM Tivoli Business Service Manager (TBSM) version 4.2.
- Correlsense attempts to simplify your application management – BTM tools help in reducing the incident isolation time for faster service restoration and faster resolution in combination with deep dive tools. BTM tools have ability to monitor transactions across tiers or application silos and provide comprehensive visibility into an application on a single pane.
Sharepath is a BTM solution that attempts to make the process of incident and problem management simple, efficient and reducing the time in problem isolation. Oren Elias, CEO of Correlsense mentions BTM is about monitoring across tiers with probably less deep dive than the APM tools that are good in managing single tiers.
Sharepath arguably supports the largest application technology stacks (i.e. PHP, JEE, .Net among others) in the BTM market. The value add by providing support for a large variety of application technology stack or packaged software is to reduce the overall problem identification and resolution time thereby reducing the cost and business impact associated with an incident