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IBM Tivoli’s Industry Changing Community Strategy

in Best Practices, Big4, collaboration, community, developerWorks, IBM, Implementation, TADDM, Tivoli, Usability, User Experience, User Group, Value

I am witnessing what has to be in my mind one of the finest examples of what this emerging community driven, “community sourced” culture is all about. What is this you ask? This is the next generation of the typical “vendor user group”. This is the mailing list, forum or website “on steroids”. This is one of the greatest things that I’ve seen IBM Tivoli do for the community on top of our excellent contributions via IBM Tivoli OPAL, developerWorks Wikis, Forums and Articles and the heritage Tivloli User Group (and other user driven mailing lists).

The new TADDM Community is about to have what they call their first “Sensor Day”. What they’re attempting to do is basically offer up to the community of TADDM users the necessary FREE resources within IBM Tivoli (developers, SMEs, etc.) who will actually develop (or help you develop) a TADDM Sensor for you!!!! No PMR process! No Technical Sales or Services person on-site!! WE WILL DO THE WORK FOR YOU!!

Ultimately, the objective here is to benefit the broader TADDM community and the sensors that are developed are contributed back for all to use. The focus, while it may be small, is a HUGE MONUMENTAL STEP for any big software vendor in my opinion.

Additional details on the sensor day from the TADDM Community blog here. Join, participate in (or just lurk) the TADDM Community here.

Before I had even known about this, I have been working on establishing a similar community for TBSM. Now that I know we’re willing to make this kind of investment in the community, stand by for how we’ll follow on the coat tails of the TADDM Community!!! I envision similar community driven development days for TIP Portlets, TIP/TBSM and TCR Charts and Reports, Custom Canvas Widgets, Custom Canvas Dashboards and other core TBSM Content and/or integrations! Interested? Join the Tivoli Communities or leave comments here to voice your support for this idea!!!

TBSM developerWorks Wiki
TBSM developerWorks Forum

Comments on this entry are closed.

  • Hi Doug,

    Really interested to read about the TADDM Community and the “Sensor Day” concept.

    I work at Tideway, and we are a pure play Application Dependency Mapping vendor (not tied to any platform).

    Like IBM, we realised early on that even with our growing dedicated team, building and maintaining a library of Patterns (think sensors on steroids) is a significant task if we are to achieve the coverage, completeness, and currency requirements needed to deliver the data quality expectations of our customers. Coupled with that, there was a great deal of innovation taking place amongst our partners and customers who were producing patterns, reports, and dashboards to solve complex problems.

    So we launched our community site, called Configipedia , in Nov 2007, and began to facilitate community-based content sharing in early 2008. Bob Scheier – who shares your excitement for this community based approach – blogged about it almost a year ago exactly. See Bob’s blog here.

    Now we have 8,000 community members and are discovering over 15,000 product configurations for leading vendor products. Our community members also share best practices on ourforum and other content such as dashboards and reports to address problems relating to a variety of data center challenges. It’s gratifying to see the community concept is catching on!

  • Cool! Keep it up!

    Doug