Links that I have found interesting for February 2nd:
- destinationCRM.com: Spend Your Way Out! – Lori Wizdo, vice president of marketing for performance management company Knoa Software, stresses the same point: "It's all about having visibility of where you need to take remedial action." Wizdo tells the tale of a United Kingdom contact center that did a deep evaluation of what its employees were finding valuable and useful. The organization soon discovered that employees thought of a training program costing $100,000 annually as essentially useless. Cutting the program instantly lifted a financial weight off the organization—and an annoyance off the employees.
- dynaTrace APM solution keeps track of SOA transactions – dynaTrace Software delivered dynaTrace 3.0, an application performance solution for SOA that works for both Java and .NET applications.
Version 3.0 traces transactions across geographically distributed systems, monitors large server clusters and virtualized environments, and introduces frameworks for integrations and extensibility. The software also integrates with build systems and requires fewer people to operate, according to the company.