Links that I have found interesting for February 16th:
- Gulf Breeze Blog: Integrating Impact with ITM via Web Services – At Pulse 2009 IV Blankenship gave a short session on Integration Impact with ITM via Web Services. I recorded the video and have posted it to youtube.com.
- MeasureIT – Issue 7.02 – The Apdex Index Vs Traditional Management Information Decision Tools – The intent of the article is to discuss the value of the Application Performance Index (Apdex) as a management information tool when compared to more traditional statistical inference based methods. The Apdex is a single number intended to be a high level indicator of user satisfaction with application performance that can easily be understood by executives. Dr. Neil Gunther's paper "The Apdex Index Revealed" [Gun09] (in this edition of MeasureIT) provides a thorough description of the Apdex and its nuances. This article focuses on its value to management when compared to more traditional analysis techniques.
- MeasureIT – Issue 7.02 – The Apdex Index Revealed – ** Excellent paper on APEX! Are you doing APDEX? If not, WHY NOT? Do YOU care about YOUR most important end users? DO YOU KNOW WHAT THEY THINK OF YOUR SERVICES? **
Before going any further, I want to emphasize that the purpose of this article is not to improve upon or redesign the Apdex Index in any way. That's possibly a subject for another discussion. Here, I merely want to present and explain the Apdex Index as it is currently defined. Having understood what the Apdex Index is, I would then like to consider other ways that it might be applied; especially from a performance visualization standpoint.
- The Four Hundred–IBM's Dynamic Infrastructure Announcement Blitz – This time around, IBM's top brass is pitching the idea of Dynamic Infrastructure, and this includes the familiar IT and telecom infrastructure, of course, as well as all kinds of other physical systems that are being equipped with ever-increasing levels of sensors and intelligence. (Well, automation, anyway, but people say intelligence as if that could be programmed into anything, including a human being, much less an embedded controller.) We're talking about computerizing and networking all of the physical infrastructure in the world here: roads, bridges, and highways; all of the electronics and computing in our homes and businesses; distribution systems for fuels and power; agricultural product suppliers and distributors; hospitals and schools; and planes, trains, and automobiles. If you are a bit cynical about it and are in your late 30s to mid-40s, we are basically talking about just this side of SkyNet, and if you are paranoid, I think we might be talking about SkyNet, so it is ti
- How PULSE 2009 Topics Have Changed in the Shadow of the Economic Crisis » Chris Boos on Automation – So the current situation brought forth some very honest words on the IT market, a lot of back to the roots talk about infrastructure, events, process management and managing your IT properly. Pulling the whole techie talk back up into an IT management and business perspective was quite hard for the keynote speakers. Luckily IBM has Doug McClure around to tie the whole technical perspective up to the business view not just on a tool level. Doug seemed to be a little torn on the possibility of actually getting BSM done in a large scale enterprise in the last couple of month and published quite a bit on BTM as an alternative – articles I really enjoyed, because they were really straight forward. But in his PULSE 2009 reviews (overall, day 1, day 2 and BSM special) he is back to connecting all the IT gadgets in ITSM to the real world of profit and service quality.